Inside Sales and Customer Service

Title:  Inside Sales and Customer Service

Reports to:  National Sales Manager

Job Purpose:  Responsible for customer support and sales related activities.

Key Responsibilities and Accountabilities:

• Provide exceptional customer service. 
• Execute on all data entry requirements including customer orders, shipping documents, invoices, credits, etc.
• Maintain and execute on the following responsibilities (including, but not limited to):
  • Customer related documents including customer purchase orders, price list, customer cross reference, etc.
  • Customer order related freight management including ordering and coordinating trucks.
  • Communicate any shortages and/or missed shipments to the sales and management teams.
  • Work with AR to reconcile any invoicing issues.
• Maintain and assist in growing designated existing accounts.
• Work closely with National Sales Manager and other Inside Sales team members to manage major and critical developing accounts and coordinate the management of all accounts.
• Participate in the development and administration of new project proposals.
• Contribute to the evaluation and development of operational strategy and performance in conjunction with the sales and management teams.
• Review, analyze, and support root cause corrective action (RCCA) efforts associated with any issues and exceptions impacting customer satisfaction (ex: OTD). 
• Participate in daily cross-functional meeting (DPW) and communicate any shortages and/or missed shipments to the sales and management teams.
• Continue to expand on product and market knowledge.
• Remain informed of all lean initiatives and champion continuous improvement efforts where appropriate.
• Demonstrate excellent verbal and written communication skills.
• Maintain a clean and safe working environment (i.e., 6S).
• Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.
• Execute all responsibilities according to lawful and ethical standards as established by company policies and procedures.

Qualifications

• Previous inside sales experience or equivalent work experience
• Knowledge of manufacturing methods and logistics administration preferred
• Excellent verbal and written communication skills
• Experience in Microsoft Office Suite required
• Experience in ERP/MRP systems required
• Team player who enjoys challenging situations

Additional Information

Phoenix Stamping Group, LLC offers a drug-free work place along with a competitive salary and benefits package. We are an equal opportunity employer (EEO), dedicated to a policy of nondiscrimination in employment on any basis including race, creed, color, age, sex, religion, sexual orientation, gender identity or national origin and in compliance with ADAAA.

About the Company

Phoenix Stamping is a growing manufacturing company with a family oriented work environment, great pay and benefits!  Our locations in Atlanta, GA, Fort Wayne, IN, and Fort Worth, TX have focused on the production of sheet metal and rod products for various industries since 1986. Through quality and service, our customer base has grown to cover all parts of North America including Canada and Mexico. To continue to improve upon quality and consistency, we continue to grow and add new capabilities, including highly automated manufacturing equipment.  We are seeking dynamic candidates who enjoy a fast-paced and team oriented work environment supported by a company with the motto "Customers first, employees always!"