Insights Data Analyst

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey. We are looking for an Insights Analyst to join our Customer Success Insights Team to convert complex datasets into actionable insights and recommendations that will shape the future of Generative AI in the contact center. Working closely with our Customer Success Managers, you will analyze and interpret the interactions consumers have with large enterprises and provide strategic guidance on how to maximize the value of those experiences. These insights will directly shape the experience customers have with brands and will guide the evolution of our AI products. The primary responsibilities of the role will include conducting ongoing data analyses, providing recommendations and crafting narratives around performance and opportunities. The ideal candidate is a self-starter with a strong understanding of customer behavior and a proven ability to leverage advanced analytical techniques to uncover insights at scale.