Instructional Design Specialist

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Role Overview

We’re looking for a creative, data-savvy Instructional Design Specialist to design and deliver engaging learning experiences that build critical skills and drive measurable performance outcomes.  You will consult with SMEs and internal teams to translate needs into modern, accessible, and scalable learning solutions that supports global employee development and strengthens a culture of continuous learning.

Key Responsibilities

Content Design & Development

• Build high-quality eLearning in tools like Articulate Storyline/Rise or Adobe Captivate; produce supporting materials (job aids, facilitator guides, microlearning, assessments).
• Partner with facilitators to deliver or ready programs for ILT/VILT; conduct pilots and incorporate feedback.
• Incorporate multimedia elements and develop assessments to reinforce learning.

Stakeholder Collaboration

• Lead design sprints and review cycles with SMEs and business leaders; manage scope, timelines, and dependencies.
• Communicate proactively, set expectations clearly, and navigate trade-offs to deliver on time and on quality.
• Uphold brand, style, and accessibility guidelines across all learning assets.
• Provide guidance on learning strategy and ensure alignment with business goals.

Learning Experience & LMS Support

• Define success metrics and evaluation plans; track completion, knowledge gain, behavior change, and business impact.
• Manage course setup, updates, and reporting within the LMS.
• Recommend improvements to enhance learner experience.

Quality Assurance & Improvement

• Test courses for functionality and usability.
• Stay current on e‑learning tools and trends.
• Contribute new learning materials as needs evolve.
• Maintain version control, documentation, and design standards.

Education & Experience

• 3–5 years in instructional design, learning experience design (LxD), or related field.
• Proven experience building eLearning, blended, and VILT/ILT solutions end-to-end.
• Experience with LMS administration; writing or content development is a plus.

Technical Skills

• Proficiency with authoring tools (e.g., Articulate 360—Storyline/Rise; Captivate), video/audio tools (e.g., Camtasia), and collaboration suites (M365).
• Proficiency with multimedia tools (Illustrator, Photoshop, video editing).
• Strong writing, storytelling, and information design skills; ability to translate SME content into engaging, inclusive learning.
• Strong Microsoft Office and Google Workspace skills; HTML/CSS is a bonus.
• Ability to design visuals and infographics.

Core Competencies

• Strong communication skills and ability to simplify complex topics.
• Excellent attention to detail and project management.
• Creative, collaborative, and adaptable in a fast‑paced environment.

Mitratech is an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national or ethnic origin, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, or veteran status. Mitratech will work with applicants requesting accommodation at any stage of the hiring process. Please email Recruiting@mitratech.com to request an accommodation.