Instructional Designer - Chattanooga, TN

SUMMARY
The primary responsibility will be to support the organization’s learning technologies and development activities through the development of instructional materials, products, programs, and other educational tools. 

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Present and make recommendations regarding course design, technology, and instruction delivery options.
• Define instructional, learning, or performance objectives • Write and develop instructional materials and products such as lesson plans, eLearning modules, student and instructor guides, presentations, infographics, quick reference guides, checklists, etc.
• Adapt instructional content or delivery methods for different levels or types of learners
• Assess company-wide developmental needs to drive training initiatives and identify and arrange suitable training solutions for employees
• Actively search, creatively design, and proactively implement effective methods to educate and enhance performance
• Work with subject matter experts to gather information and material to develop instructional content
• Conduct needs assessments and strategic learning assessments to develop the basis for curriculum development or to update curricula.
• Develop measurement tools to evaluate the effectiveness of instruction or training interventions.
• Manage eLearning initiatives and course development
• Develop and deploy communications and training plans to support performance management activities and any process or system changes
• Manage communication regarding training, HR initiatives, and organizational development areas
• Research and evaluate emerging instructional technologies or methods
• Ensure branding integrity is upheld
• Exemplifies the desired culture and philosophies of the organization
• All other duties as assigned

SUPERVISORY RESPONSIBILITIES
• This position has no supervisory responsibilities

COMPETENCY
To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Creative Writing - Writes clearly and informatively with above-average precision; possesses creative, analytical and persuasive writing skills; has excellent editing and/or proofreading capabilities; presents numerical data effectively and accurately; expertly able to read and interpret written information.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Develops realistic action plans; Sets goals and objectives; Organizes or schedules other people and their tasks.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information to get others' attention.
• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Strategic Thinking - develops strategies to achieve organizational goals; understands the organization's strengths & weaknesses. Displays willingness to make decisions; exhibits sound and accurate judgment; Adapts strategy to changing conditions; supports and explains reasoning for decisions; makes timely decisions.
• Self-Motivation: Sets and achieves challenging goals; measures self against the standard of excellence; requires minimal supervision with self-managing strategies.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolution.
• Analytical – Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures; Synthesizes complex or diverse information; Uses intuition and experience to complement data.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. 

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Minimum High School Diploma or GED. 
• Two years of instructional design experience and/or training required.
• Experience in the security industry is not necessary. 

LANGUAGE SKILLS
- Ability to effectively present information in one-on-one and small group situations, respond to questions from groups of managers, clients, customers, other employees of the organization, and the general public. 
- Ability to write reports, business correspondence, and procedure manuals. 
- Ability to read and interpret documents such as safety rules, operating policies and maintenance instructions, and procedure manuals.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

COMPUTER SKILLS
To perform this job successfully, the Instructional Designer should possess intermediate to advanced skills in: Microsoft Office; Learning Management Systems; Adobe Creative Suite (InDesign, Premiere Pro, Illustrator, etc.); Adobe Captivate or similar e-learning software; Ability to learn other software programs as needed.

CERTIFICATES. LECENSES, REGISTRATIONS
Current/valid state driver’s license

OTHER QUALIFICATIONS
- Certified Professional in Learning and Performance, or similar, preferred. 
- Ability to pass a drug screen and criminal background check.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, the ability to adjust focus, and the ability to see and distinguish basic colors. 

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

OTHER TASKS
This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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