Intermediate User Researcher
About us:
Make a difference and advance your career by helping deliver some of the UK’s most important #tech4good projects, making the world a smarter, safer, greener, and healthier place.
You’ll join a talented team of dynamic and driven professional problem solvers; creative thinkers and solutions builders who thrive on helping clients meet the most exciting digital transformation challenges.
At a certified Great Place to Work®, you’ll experience a dynamic and nurturing environment that rewards initiative and flexibility and enjoy a career path tailored to your own aspirations.
Founded in 1992, we are a successful, growing International digital transformation consultancy. We deliver multi-Queen’s Award for innovation winning platforms and services that support large-scale digital transformation. Our digital, data and technology solutions are used by globally recognised public and private sector brands operating in a variety of sectors including Civil Defence, Healthcare, Sustainable Environment and Land Asset Management, and Digital Democracy.At Informed Solutions, we design and deliver digital services that improve public outcomes. Our User Researchers ensure that the services we develop are grounded in genuine user need, shaped by robust evidence, and aligned to recognised standards.
The Role:
As an Intermediate User Researcher, you will independently plan, conduct and deliver user research activities across the service lifecycle, contributing directly to the design and continuous improvement of public sector digital services.
You will work as part of multidisciplinary delivery teams, collaborating closely with designers, delivery managers and software engineers. Your research will inform service design decisions, support evidence-led delivery, and ensure services are accessible, usable and inclusive.
While your primary specialism will be in user research, we welcome candidates who bring or are keen to develop experience across the wider user-centred design (UCD) spectrum. This may include exposure to service design, interaction design, accessibility, or business analysis. In return, we offer opportunities to broaden capability across UCD disciplines while deepening core research expertise.
Key Responsibilities
- Plan and deliver end-to-end user research across discovery, alpha and beta phases
- Select and justify appropriate research methodologies based on service stage, risk, constraints and user context
- Independently moderate one-to-one usability testing sessions and other qualitative research activities
- Apply a range of qualitative and quantitative methods (e.g. user interviews, remote testing, surveys, heuristic evaluation, competitor analysis, information architecture activities)
- Analyse and synthesise research findings into clear, evidence-based insights and actionable recommendations
- Collaborate within multidisciplinary teams to translate research findings into practical service and design improvements
- Evaluate user journeys across multiple touchpoints, proactively identifying usability and accessibility issues
- Coordinate research logistics, including participant recruitment and management of external suppliers where required
- Present findings and recommendations confidently to senior stakeholders, articulating implications and trade-offs
- Support and mentor early-career colleagues in developing research capability
- Contribute to the continuous improvement of Informed Solutions user-centred design standards and practices
Requirements
Essential Skills and Experience
- Demonstrable experience independently planning, conducting and moderating usability testing sessions
- Strong practical understanding of user-centred design principles and iterative, evidence-led delivery
- Proven ability to select and apply appropriate qualitative and quantitative research methods, with clear awareness of their strengths and limitations
- Experience synthesising complex findings into clear, actionable recommendations that inform service decisions
- Confidence engaging with senior stakeholders and using evidence to influence outcomes
- Experience working within Agile, multidisciplinary delivery environments
- Ability to manage competing priorities and deliver high-quality outputs in fast-paced settings
- Experience using commercial UX research tools
- Strong planning, organisational and time management skills
Desirable
- Experience delivering digital services aligned to recognised standards (e.g. GDS Service Standard)
- Experience working within a consultancy environment, ideally delivering government services
- Strong awareness of accessibility standards and inclusive design principles
- Experience contributing to other areas of user-centred design, such as service design, UX/UI design, or business analysis
Senior colleagues, experts, and leaders at Informed Solutions are committed to supporting, coaching, upskilling, and enabling the success and career progression of each other.
There are some foundation areas, however, which you need to possess to be able to successfully contribute to your team and work alongside others.
Key abilities that are necessary for success
- Able to work effectively in environments where you can adapt to innovative practices involving uncertainty, change, and agile working.
- Ability to manage competing priorities and your time so you can deliver high-quality work within deadlines.
- Good interpersonal skills, with the ability to respect and accept different perspectives and disagreement, work collaboratively in diverse teams, and maintain positive working relationships.
- Good judgement and decision-making in complex environments where uncertainty, ambiguity, and risk must be collaboratively managed by working supportively alongside others.
- Good communication skills, including clear, constructive written outputs and measured, respectful verbal delivery.
We work in a fast-paced, ever-evolving innovation and problem-solving workplace environment where no two days are the same. This requires you to have the foundations of personal resilience, professional adaptability, and flexibility in working alongside others with a positive mindset.
We appreciate that this workplace culture and the level of variety won’t suit everyone. However, after significant consultations with colleagues at all levels, we understand that these are the fundamentals of success in undertaking the complex, innovation work which is the DNA of Informed Solutions.
These shared foundations are important to team cohesion, performance, and mutual personal support.
As colleagues, we thrive in successfully problem solving together to deliver real-world impact; and value the variety of challenges and opportunities to learn, grow, and progress on a personal and professional level.
Benefits
Our benefits package compliments our highly competitive salaries and our great working environment. We believe that our people should be properly rewarded for their commitment to the continued success of our business through a comprehensive and flexible range of benefits.
These can include:
- InformedACADEMY™ – We offer excellent career development opportunities through our award-winning personal and professional development programmes, including support with professional certifications.
- Industry leading health and wellbeing plan – We partner with several wellbeing support functions to cater to each individuals need, including 24/7 GP services, mental health support and physical health support.
- Hybrid working*
- Private Health Care Cover*
- Generous life assurance cover*
- Gym Membership*
- Monthly office lunch
- Onsite massage sessions
- 25 paid working days holiday per year plus bank holidays*
- Sabbatical Leave Scheme*
- Enhanced Maternity Leave and Pay*
- Enhanced Paternity Leave and Pay*
- Company Pension Contribution
- Profit Share Scheme
- Payment of professional subscriptions
- Generous referral scheme with no limits on the number of referrals
*Qualifying period applies
Culture
We are proud to nurture a workplace culture that is diverse, inclusive, rewarding, and egalitarian.
We strive to live up to our values of Innovation, Excellence, and Integrity by thinking about things differently, always doing our best, and acting in good faith at all times.
We’re a team of passionate problem solvers. We take pride in helping our clients accelerate and de-risk digital business change so that we can collaborate and codesign world class digital services that solve complex business and safety critical problems, particularly where place, location or geography are important.
Our workplace culture reflects how we go about our work, the type of work that we choose to do, and our commitment and contribution to the sustainable social, environmental, and economic development aims of the communities that we are part of.