Intern - Account Management (6 months)
About Thunes
Thunes is the Smart Superhighway for money movement around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.
Thunes’ Network connects directly to over 7 billion mobile wallets and bank accounts worldwide, via more than 350 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more.
Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks. Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house Smart Treasury Management Platform and Fortress Compliance Infrastructure, ensuring Members of the Network receive unrivalled speed, control, visibility, protection and cost efficiencies when making real-time payments globally.
Headquartered in Singapore, Thunes has offices in 12 locations, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo and Shanghai. For more information, visit: https://www.thunes.com/
Context of the role
The Asia Pacific - Account Management Team is responsible for the growth of the business from existing Thunes customers in the region. You will be part of a fast-paced environment that values commitment, excellence and teamwork.
The Account Management (APAC) Intern is based in Singapore, reporting directly to a member of the team (Account Manager or Senior Account Manager) and with dotted line to the Senior Vice President (APAC or Greater China and North Asia). This role offers a great opportunity to learn and understand the global payments market in a multicultural team by working with existing customers to develop and execute upsells, cross-sells opportunities with the ultimate goal of hitting revenue targets in fast-paced international payments industry.
The Asia Pacific - Account Management Team is responsible for the growth of the business from existing Thunes customers in the region. You will be part of a fast-paced environment that values commitment, excellence and teamwork.
The Account Management (APAC) Intern is based in Singapore, reporting directly to a member of the team (Account Manager or Senior Account Manager) and with dotted line to the Senior Vice President (APAC or Greater China and North Asia). This role offers a great opportunity to learn and understand the global payments market in a multicultural team by working with existing customers to develop and execute upsells, cross-sells opportunities with the ultimate goal of hitting revenue targets in fast-paced international payments industry.
Key Responsibilities
- Supporting AM during the Qualifying Proposal Stage with Pricing preparation, correspondingly requesting support from various internal stakeholders to go live with identified upsell/cross-sell opportunities
- Assisting AM on addressing/solving customer concerns working with Member Experience, Solutions Delivery or other support teams
- Follow up on the upsell/cross-sell process (compliance, legal, technical integration) with internal and external stakeholders
- From time-to-time, prepare customised reports for Account Manager, and partners
- Assist AM to ensure the information in the CRM system (i.e. SalesForce) is accurate and up to date
Professional Qualifications/Experience
- Bachelor/Master student in a relevant field (Business Admin, Economics etc.)
- Strong data gathering and collation skills and analytical ability
- Strong interest in customer facing
- Strong appetite learning to grow and excel in commercial target achievement role
- Organised, proactive and able to prioritise tasks
- Must be disciplined, committed and honest
- Must be flexible, self-motivated and team-player
- Highly adaptable, curious mindset and can-do attitude
- Excellent communication skills to engage with stakeholders around the globe in a multicultural environment
- Familiarity with Jira, Confluence and Google Suite is a plus
- Knowledge of the remittance market and international payments trends will be an advantage
- 6 months of internship commitment is required
Sound like you? Apply now!