IT Application Operations Analyst

We are seeking a highly curious, detail-oriented and technically skilled IT Application Operations Analyst to support and maintain core enterprise applications and critical onboarding/offboarding systems. In this role, you will perform application administration, troubleshoot issues, support end users, and ensure the stability and availability of key operational systems. 

This role goes beyond routine administration and requires a strong troubleshooting and triage mindset—someone who can independently investigate issues, understand complex system interactions, and determine where problems originate across multiple layers.

The ideal candidate is a go-getter and problem solver who asks inquisitive questions, compares data sets, reads logs, validates assumptions, and knows how to escalate issues with context when needed. Success in this role depends as much on how you think and approach problems as on your technical foundation.

Key Responsibilities: 

Application & System Administration

• Perform day-to-day administration, configuration, maintenance, patching, upgrades, and troubleshooting of enterprise applications, with a strong emphasis on Atlassian Data Center (Jira/Confluence) environments.

• Support Atlassian Data Center operations today and help ensure a smooth transition to Atlassian Cloud in the future through testing, validation, and stakeholder coordination.

• Read and analyze application and system logs to diagnose issues, identify root causes, and prevent recurring incidents.

• Work across application, database, and infrastructure layers to isolate failures and determine where issues originate.

• Support Linux-based systems that underpin application environments; troubleshoot OS- and service-level issues as needed.

• Perform basic investigation and analysis using MySQL / Cloud SQL, including understanding schemas, tables, and how data flows between systems.

NAS & Identity Lifecycle Operations (Onboarding / Offboarding)

• Act as a subject-matter resource for NAS-related onboarding and offboarding processes, understanding the end-to-end ecosystem (HR systems, IT workflows, managers, security, and regional variations).

• Troubleshoot onboarding and access issues by validating upstream data, system triggers, notifications, and downstream provisioning outcomes.

• Investigate failures where automation does not account for edge cases (e.g., contingent workers, regional differences, timing issues).

• Serve as a point of escalation for NAS questions from internal teams and delivery partners, providing clarity on what has already been checked and where issues likely reside.

• Contribute to stabilizing and improving NAS processes by identifying patterns, recurring failures, and opportunities for long-term fixes.

Operations & Support

• Respond to application incidents with a structured triage approach: identify affected layers, validate recent changes, review logs, compare historical vs. current behavior, and assess related tickets.

• Perform root cause analysis and document findings so issues can be efficiently escalated or permanently resolved.

• Collaborate closely with internal IT teams and external partners to resolve complex operational issues.

• Support user requests related to application access, licensing, configuration, and operational workflows.

• Participate in testing and validation activities for changes, upgrades, and new implementations, ensuring issues are identified before production impact.
   

Security & Compliance

• Ensure systems adhere to internal security standards, access controls, and audit requirements.

• Support patching, vulnerability remediation, and compliance activities across assigned platforms.

• Maintain accurate documentation related to access, licensing, configurations, and operational procedures.
   

Continuous Improvement

• Identify repetitive manual tasks or recurring issues and proactively recommend improvements or automation.

• Contribute to process documentation, runbooks, and knowledge base articles to reduce operational risk and dependency on individuals.

• Participate in improvement initiatives aimed at increasing system reliability, onboarding success rates, and overall user experience.

Qualifications

Required

• Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience.

• 3-5+ years of experience in IT operations, application support, or systems administration.

• Strong troubleshooting and triage skills, with the ability to methodically isolate issues across multiple systems and layers.

• Hands-on experience administering or supporting enterprise applications (e.g., Atlassian, identity systems, workflow tools).

• Working knowledge of Linux environments and comfort navigating logs, services, and configurations.

• Ability to analyze data differences (e.g., old vs. new files, configuration changes, ticket history) to determine what changed and why something broke.
   

Preferred

• Experience with Atlassian Data Center administration (patching, upgrades, troubleshooting, testing).

• Familiarity with MySQL or Cloud SQL in an operational support context.

• Experience supporting onboarding/offboarding or identity lifecycle processes.

• Understanding of software licensing concepts and asset management (Microsoft and other enterprise software).

• Exposure to ITIL practices (incident, change, and problem management).

• Scripting or automation experience (Bash, PowerShell, Python) is a plus.
   

Key Competencies

• Strong analytical and problem-solving mindset

• Curiosity and persistence in troubleshooting complex issues

• Ability to triage effectively and escalate with context and clarity

• Attention to detail without losing sight of the bigger system

• Clear documentation and communication skills

• Independent, reliable, and comfortable operating with limited oversight

• Collaborative partner across IT, HR, and business stakeholders

Additional Information

• We offer an amazing culture and comprehensive suite of health and wellness benefits so that employees can focus on helping customers reach our vision for them: the Effective Enterprise.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation
• The collaborative culture of smart and hard-working people who support one another to get the job done
• Our employees tell us they love working for a global organization focused on collaboration, teamwork and customer outcomes.
• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
• Compensation packages based on experience and desired skill set

About QAD:

QAD | Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars — Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) — QAD | Redzone helps manufacturers operate with Champion Pace, achieving measurable productivity, resilience, and growth in just 90 days.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

About the Company

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.