IT Asset Management and Operations Specialist (1-Year Contract)

About LINE MAN Wongnai

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

We are looking for a detail-oriented IT Asset Management Specialist to lead our asset lifecycle operations. In this role, you will ensure a seamless experience for our employees through efficient onboarding/offboarding while maintaining a 'Single Source of Truth' across our IT systems. You will be responsible for transforming complex asset data into actionable dashboards, optimizing workflows through automation, and maintaining rigorous compliance standards in a fast-paced, multi-national environment.

What you’ll Do:

1. Asset Lifecycle & Operations Management

• End-to-End Lifecycle: Manage the complete lifecycle of hardware assets from procurement and introduction to retirement and disposal, ensuring compliance with environmental and security standards.
• Onboarding/Offboarding: Execute efficient check-out and check-in processes for employees, ensuring all movements are completed fully and within the defined timeframe of the change.
• Incident Management: Manage asset-related requests and alerts using Jira. Ensure tickets are updated, resolved, or escalated to relevant teams as necessary, strictly adhering to Company Processes, Policies, and Standard Operating Procedures (SOPs).
• Process Workflows: Develop and maintain clear workflows and diagrams for handling asset loss and asset damage procedures.

2. Data Integrity & System Synchronization

• System Accuracy: Maintain the IT Asset Management System (ITAM) as the "Single Source of Truth." Ensure high data consistency and completeness between UEM, LMWN Asset Management, and SAP systems.
• Inventory Control: Manage asset attributes and dependencies, ensuring that all modifications, withdrawals, and additions are accurately recorded to comply with vendor contracts.
• Audit & Verification: Perform regular physical and digital audits to verify actual inventory against system records, initiating corrective actions immediately upon detecting discrepancies.

3. Reporting, Analytics & Visibility

• Dashboarding: Design and maintain a real-time dashboard to monitor asset status, identify anomalies, and track asset-related issues.
• Automated Reporting: Minimize manual data entry by enabling direct export and analysis capabilities from the Asset Management System.
• Trend Analysis: Generate monthly reports on team productivity, compliance status, and asset utilization trends to support strategic technology spending decisions.

4. IT Procurement Management (Items < 100,000 THB)

• Procurement Execution: Manage the end-to-end purchasing process for IT assets, hardware, and software licenses for items valued under 100,000 THB.
• Cost Optimization: Conduct vendor comparisons and negotiate terms to achieve maximum value (Cost Optimization) while maintaining strict quality standards.
• Timely Delivery: Monitor and control delivery schedules to ensure goods and equipment arrive on time, preventing any disruption to business operations.

5. Continuous Improvement & Compliance

• Process Optimization: Continuously review current processes to identify areas for automation and job optimization.
• Documentation: Create, update, and audit Standard Operating Procedures (SOPs) and operations monitoring documentation to ensure they are complete and audit-ready.
• Health & Safety: Maintain a strong culture of safety, ensuring asset handling practices comply with Health & Safety legislation and company policies. Highlight any unsafe practices to the Line Manager.

What you’ll Need:

• Experience: Proven experience in IT Asset Management (ITAM), Inventory Management, or a related IT support role.
• Technical Skills:
  • Knowledge of SAP or similar Enterprise Asset Management tools.
  • Proficiency in Advanced Excel/Google Sheets for reporting and data analysis.
  • Data Visualization: Ability to create and manage dashboards using Looker Studio or similar tools.
  • Documentation: Strong skills in creating Standard Operating Procedures (SOPs) and documentation for Audit compliance.
  • OS Knowledge: Solid understanding of Mac OS and Windows environments..
• Language Skills: Good communication skills in both English and Thai are required to effectively support a diverse, multi-national workforce.
• Soft Skills:
  • Strong analytical skills with the ability to interpret data and generate reports.
  • Detail-oriented with a focus on accuracy.
  • Proactive problem-solving abilities.