What is the salary for this IT Helpdesk Intern role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with Lodgify.

Where is this IT Helpdesk Intern position located?

This is an on-site position at Lodgify located in Barcelona - internship.

How do I apply for this IT Helpdesk Intern job at Lodgify?

Click the 'Apply' button on this page to be redirected to Lodgify's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

Lodgify is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at Lodgify.

IT Helpdesk Intern

Lodgify Barcelona - internship 1 day ago

support

⭐ Who we are

Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.

Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.

⭐ About the Role

Do you love solving technical problems to help non-technical people? Are you ready to be part of a rapid-growth, funded startup? If your answer to these questions is ‘Yes’, Lodgify is the right place for you to learn and acquire new skills.

As an IT Support Intern at Lodgify your main objective is to troubleshoot and resolve issues with computers, software, and other related technologies, to maintain and improve the working environment of the internal users. You will directly support employees and help them to do their best work with reliable and efficient technology.

⭐ How will you make an impact?

Handle IT support requests from internal employees

Endpoint management through Jumpcloud

Laptop, mobile and IOT device troubleshooting

Third party software administration (Google Workspace, MS Office, Slack, Notion, etc)

User account management (Google Workspace, Jumpcloud)

Device provisioning using the Asset Management System

Password management and administration through Keeper

VoIP phone system maintenance (3CX)

Video conferencing support (Google Meet, Airtame)

Technical documentation in our wiki in Notion

Define software and hardware specifications in response to user requirements

Identify and propose areas to maximise user experience and productivity in the working environment.

⭐ What makes you a great fit?

Undergraduate or Degree in computer science/engineering or other related field

Familiar with IT support concepts

Good technical knowledge of Operating Systems (Windows, MAC, and Linux), computer hardware, and networking with hands-on troubleshooting experience

Able to read and understand technical manuals and process documentation

Strong problem-solving skills with the ability to research and troubleshoot complex IT-related issues

Ability to translate and demonstrate complex technical solutions to non-technical users

Proven team-working skills by working in a collaborative environment

Strong customer service focus

Good communication skills in English, both written and verbal

Strong organizational skills with the ability to efficiently prioritize and execute tasks.

⭐ How can you earn extra bonus points?

Familiar to JIRA, Gworkspace, hardware solutions for videoconferencing rooms

Skilled in Ping Pong, our team has a reputation to maintain!

Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

What's in it for you?

🤩 Kickstart your career journey with a paid internship that values your skills and potential.

💻 Get the tools for your daily tasks—awesome computers and gadgets included!

💟 Great culture & working environment with an international team of over 60 different nationalities.

👨🏼‍🏫 You’ll be guided by a mentor during your internship to support your learning process.

🌟 Regular team-building events like football tournaments, wine tastings, hikes, kayaking, and more!

🥑 Daily breakfast buffet at the office: coffee, avocado toast, sandwiches, cookies, fruits and much more!

🎯 Work hard, play harder! Our offices come fully equipped with ping pong, foosball, and more for a dynamic and fun workspace.

🤑 Boost your earning potential with our referral program that offers paid compensation.

🏖️ 6 holidays included in your six-month internship contract.

So, what are you waiting for? Apply now!

All applications and CVs must be submitted in English 😉