IT Logistics Warehouse Lead

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO: The IT Logistics Warehouse Lead is responsible for the day-to-day coordination and execution of IT logistics operations within a fast-paced, customer-focused environment. This role combines hands-on technical and inventory responsibilities with team leadership, process adherence, and performance management. The Lead serves as the primary escalation point for the team, ensures compliance with global SOPs, and drives operational excellence across inbound, processing, inventory, and outbound functions.

 KEY RESPONSIBILITIES:

Operational Leadership

• Lead daily IT logistics operations, ensuring performance across service, quality, accuracy, safety, and cost KPIs.
• Take a hands-on approach while coordinating and delegating tasks across the team.
• Act as the primary point of escalation for process, system, or operational issues.
• Drive adherence to global SOPs and lead standard creation or updates when required.
• Foster a positive team environment and support engagement, accountability, and performance.

Technical & Process Execution

• Diagnose and recommend cosmetic or OS repairs as required. 
• Troubleshoot internal systems and resolve operational issues.
• Assist with inbound shipments, including receiving, inspection, and processing of equipment.
• Oversee monthly cycle counts and inventory control activities. 
• Ensure all tasks are completed with a high level of quality, accuracy, and attention to detail. 
• Maintain data integrity across all systems and processes. 

Performance & Administrative Responsibilities 

• Manage timecards for all warehouse associates under direct supervision. 
• Provide daily performance reporting and updates to management.
• Manage partner deadlines and ETAs related to provisioning and order completion. 
• Support preparation of reports and documentation for key stakeholders. 

ESSENTIAL CRITERIA:

• 3–5 years’ experience leading teams in a fast-paced or challenging operational environment.
• Previous experience in logistics, warehousing, or IT asset management preferred. 
• Proven ability to deliver results against performance targets and KPIs. 
• Strong problem-solving skills with a hands-on approach.
• Excellent written and verbal communication skills.
• Strong time management skills and ability to make quick, informed decisions.
• High level of accuracy, attention to detail, and data integrity. 
• Customer-focused mindset with a proactive service approach.
• Self-starter with the ability to work independently and as part of a team. 
• Flexibility and adaptability to meet changing business needs
• Proficiency with spreadsheets and performance metrics tracking.
• Degree preferred but not required.

DESIRABLE CRITERIA:

• Leadership and team coordination
• Operational execution and process adherence 
• Technical troubleshooting and repair awareness 
• Inventory control and logistics management 
• Communication and stakeholder engagement
• Continuous improvement mindset

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. 

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