IT Operations Co-Op
Founded in 1999, Audax Group is a leading alternative investment manager with offices in Boston, New York, San Francisco, London and Hong Kong. With approximately $42 billion of assets under management and more than 475 employees, Audax is a leading capital partner for middle market companies, operating through three business lines: Audax Private Equity, Audax Private Debt, and Audax Strategic Capital.
For more information, visit the Audax Group website www.audaxgroup.com. or follow us on LinkedIn.
POSITION SUMMARY:
The primary role of the IT Operations Intern is to act as the first point of contact in IT for daily operational tasks. The IT Operations Intern may be asked to assist with identifying root causes, resolve, and monitor all technology support requests in a timely, effective, and personable manner.
KEY RESPONSIBILITIES:
- Answer all service requests in a timely manner, set customer expectations around resolution times, and follow-up to ensure overall customer satisfaction.
- Provide a consistently high-quality customer service experience by upholding established service standards
- Assist in the deployment, maintenance, support, upgrade, and tracking of new and existing client technology assets, including desktops, laptops, phones, mobile devices, printers, and other peripherals
- Perform tasks associated with adds/moves/changes and the relocation of all IT related assets during office/workspace moves
- This position may provide first point of contact for customer-facing support on the following: desktops, laptops, mobile devices, operating systems, applications, printers, networking, remote access, and telephony
REQUIREMENTS & QUALIFICATIONS:
- Currently enrolled in a BS/BA program
- Ability to deliver business-quality written and verbal communications and interact professionally with people at all levels of the organization
- Self-motivated, multi-tasking, ability to prioritize and perform a variety of concurrent tasks with limited direction
TECHNOLOGY QUALIFICATIONS:
- Basic to Intermediate Windows OS, macOS and Apple iOS
- Basic to Intermediate MS Outlook and MS Office 365
- Basic to Intermediate Hardware and Software installation/deployment
Location: Boston, MA. This position is in the office 5 days/week with flexibility. These in-office requirements may be adjusted based on the needs of the business.
Date: June 2026 - December 2026
The base salary range for this position is $24.00 - $28.00/hourly. The hourly rate represents the estimated low and high end for this position at the time of this posting. Consistent with applicable law, compensation may vary and will be determined based on but not limited to, the skills, qualifications, and experience of the applicant along with the requirements of the position, and Audax reserves the right to modify this pay range at any time. An employee may also be eligible for annual discretionary incentive compensation based on performance.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Audax Management Co. is an equal opportunity employer.
Please note that Audax Group and its affiliated entities do not accept unsolicited resumes from a third-party recruiting agency not currently under a signed agreement. Any unsolicited resume that is sent to directly to Audax Group or one of its affiliated entities, or its employees, including those submitted to hiring managers by a third-party recruiting agency not currently under a signed agreement, will be considered property of Audax Group. If a third-party recruiting agency submits a resume without an agreement, Audax Group or its affiliated entities explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the third-party recruiting agency. Any third-party recruiting agency should contact either a member of the Talent Acquisition or Human Resource team at Audax Group, in conjunction with a valid, fully executed contract for service based upon a specific job opening.