IT Operations Specialist

THE POSITION:

The IT Operations Specialist will be responsible for managing the complete lifecycle of mobile devices, ensuring optimal performance, security, and cost-efficiency. This role requires handling procurement, deployment, and maintenance of mobile devices, alongside managing carrier invoices and optimizing expenses. Additionally, the IT Operations Specialist will manage incident resolution, provide level 1 and level 2 help desk support, and ensure seamless operations of IT systems and applications.  A successful IT Operations Specialist will represent the IT community in a clear, concise fashion, manage relationships, conflicts, and communication with a high level of efficiency and clarification.

WHAT WILL YOU BE DOING?

Mobile Device Management

• Oversee the ordering, Move/Add/Change/Deletes (MACDs), and asset management of mobile devices
• Implement and enforce policies, apply patches, and ensure the security of the mobile platform
• Manage carrier invoices, perform audits and validations, handle disputes, and ensure accurate billing
• Optimize expenses, generate reports, and allocate costs effectively
• Coordinate device kitting/staging, replacements, reclamations, repairs, redeployment, and recycling

Mobile Application Development & Operational Support:

• Develop, configure, and maintain internal mobile applications to support business and operational workflows
• Partner with business users and IT teams to gather requirements and deliver practical, supportable mobile solutions
• Ensure applications comply with security, data protection, and mobile device management standards
• Perform testing, deployment, version updates, and ongoing maintenance of mobile applications
• Troubleshoot application issues and implement enhancements to improve usability and reliability
• Maintain documentation and support procedures for internally developed applications 

Incident Management

• Demonstrate ownership of incidents and manage their resolution from end-to-end with a highly responsive approach
• Escalate issues and provide visibility to senior IT management when necessary
• Ensure timely and effective communication throughout the incident resolution process

Help Desk Support

• Provide level 1 and level 2 support for issues related to:

• Network usage and connectivity
• Systems and applications usage and access
• Desktops, laptops, and mobile devices
• Communication devices and teleconferencing equipment
• Software installations and updates

Requirements

• Minimum of an associate degree in computer science, information systems or related major

• 0-5 years of applicable experience
• Applicable certifications desired but not required
• MDM – Mobile Device Management (Cisco Meraki preferred)
• ABM – Apple Business Manager
• Xcode - Mobile development platform
• Microsoft Power Apps - low-code development
• Supporting Apple iOS devices
• Help-Desk – Mobile device, PC troubleshooting Network troubleshooting

Benefits

Besides the great team environment and the ability to work outside, we also have a strong benefits package for our team members: 

• Competitive base salary 
• Team based profit sharing program 
• 401K for all employees with 3.5% company match 
• Medical, dental, and vision coverage
• Paid Time Off Policy + 9 corporate holidays
• Formal training and development program 

This opportunity has a base range that represents a full-time annual salary of $55,000-65,000 (commensurate with experience).