IT Service Desk Engineer
At Sunlight Group, we are pioneering the future of energy storage for industrial and advanced technology applications, driven by a genuine passion for performance and continuous improvement. We operate with a deep awareness of our environmental impact, fostering a culture of openness and respect in all our interactions. With a strong customer focus, we relentlessly leverage data and insights to develop innovative solutions that empower our clients and enhance our shared ecosystem. Embracing an entrepreneurial spirit, we cultivate an agile and collaborative environment where our people are inspired through open communication, continuous learning, and the opportunity to unlock their full potential.
Our Vision: Transforming Energy Storage Solutions To Power A Sustainable Tomorrow.
Our Mission: We deliver cutting-edge, high quality energy storage solutions for industrial and advanced technology applications, driving an all-electric future.
We are looking for an IT Service Desk Engineer to join our IT Infrastructure team, providing technical support, troubleshooting, and maintenance of hardware, software, and network systems within the organization. This role ensures that all technology resources function efficiently and that users receive timely and professional assistance.
Key activities and responsibilities of the role include:
- Provide first- and second-level support for end users via phone, email, or in person
- Diagnosing and resolving hardware, software, and network issues
- Install, configure, and maintain desktop computers, laptops, printers, and mobile devices
- Escalate complex issues to internal IT Teams when necessary
- Install and configure operating systems, business applications, and security tools
- Maintain inventory of IT equipment and ensure proper asset tracking
- Support setup of workstations for new employees
- Record support requests, solutions, and processes in helpdesk or ticketing systems
- Prepare and update documentation for IT procedures
- Identify recurring issues and recommend long-term solutions
- Maintain license & software inventory
- Prepare department relevant purchase requests
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 1–3 years of experience in IT support or helpdesk role preferred
- Excellent communication and customer service abilities
- Strong problem-solving and multitasking skills
- Ability to work independently and as part of a team
- Excellent written and verbal knowledge of English. Knowledge of an additional language is a plus
Benefits
To start with, we give you the opportunity to thrive in a restless team and grow your potential in an innovative environment. As per your compensation and rewards package, this is a preview:
💸 Competitive salary package and bonus scheme
👩⚕️ Health and life insurance for you and your family
🧘🏻 Employee wellness program & initiatives
📚 Continuous training opportunities
⭐ Clear career paths & a developmental 360° feedback framework
✈️ International mobility opportunities