IT Service Desk Operator (6 Months Contract)

A little about us

Capricorn is one of Australasia’s largest and most dynamic business services organisations. Last year we facilitated over $4bn worth of transactions, and we’re just getting started. As a proudly Member-owned organisation, we have a strong foundation in the automotive and machinery aftermarket industry. Our vibrant community includes over 30,000 highly engaged Members across Australia and New Zealand, from national franchises to your local family workshop.

Since 1974, Capricorn has been dedicated to supporting our Members with solutions that truly matter. Our flagship Trade Account offers instant credit with over 2,000 Preferred Suppliers, simplified monthly expenses, and a generous rewards program as the cherry on top.

Our Members also enjoy access to a wide range of exclusive products designed to help them thrive. Whether it's equipment finance to grow their business, insurance products to protect what matters most, or an award-winning travel agency to book their next getaway, Capricorn is here to help.

Make a real impact in a supportive, people focused tech environment

We’re looking for an enthusiastic and capable IT Service Desk Operator to join our growing technology team. This is more than a support role - it’s an opportunity to become a trusted partner to our users and play an important part in enhancing the systems our people rely on every day.

This role is ideal for someone who enjoys helping others, solving problems, and working in an environment where teamwork and communication matter. You’ll be valued not just for what you know, but for the way you support and empower those around you.

What You’ll Do

• Resolve hardware and software issues with confidence and care.

• Provide clear, patient and user focused support.

• Manage incidents and service requests using ITSM tools, ensuring timely and effective outcomes.

• Work collaboratively with cross functional teams to improve systems and processes.

• Contribute to key IT projects and change initiatives.

• Maintain accurate documentation and contribute to our knowledge base.

• Identify opportunities to enhance workflows and improve the user experience.

• Stay current with emerging technologies and best practices.

What You’ll Bring

• Strong troubleshooting and problem solving abilities.

• Excellent communication and active listening skills.

• A solid understanding of operating systems, software, networking and hardware.

• Familiarity with IT service management tools and processes.

• A collaborative mindset and the ability to stay calm under pressure.

• Strong organisational skills and the ability to prioritise effectively.

If you’re returning to the workforce or transitioning from another career path, your transferable skills — such as communication, multitasking, empathy and resilience — will be highly valued.

Experience & Qualifications

• This is an entry level role — prior experience is a bonus, not a requirement.

• A degree in Information Technology, Computer Science or a related field is preferred.

• Certifications such as CompTIA A+ or ITIL Foundation are highly regarded.

A little on life at Capricorn

Joining our community means being part of a workplace that genuinely supports balance, wellbeing and growth.

• Work flexibility – We understand that life looks different for everyone. Whether it’s flexible hours or WFH arrangements, we’ll work with you to find the right rhythm.

• Development opportunities – Your success matters. We offer training and development to help you build confidence and advance your career.

• Paid parental leave – During life’s most important moments, we support both parents and their return to work.

• A connected team – Enjoy a range of virtual and in person social events that help you build relationships across the organisation.

• A workplace you want to be in – From sweeping city views to great coffee and a vibrant team atmosphere, our office is a place people enjoy working.

• Additional benefits – Including a strong reward and recognition program, wellness initiatives, additional purchased leave and more.

• Amazing perks – Free gym membership near the office, discounted private health insurance and a brand new work from home kit to get you set up.

Ready to make an impact?

If you’re looking for a role where your technical ability, communication skills and passion for helping others can truly shine, we’d love to hear from you.

To learn more about Capricorn and explore your next career step, visit capricorn.coop/careers