IT Specialist

Cyderes is seeking an IT Specialist to provide advanced, hybrid IT support for our Bangalore

office. This role combines hands-on technical expertise with strong customer service to ensure seamless daily

operations across our enterprise systems and devices. You’ll support a hybrid Windows and macOS environment,

manage endpoints via Kandji and Intune, and administer Microsoft 365, Entra ID, and Freshservice. The ideal

candidate is proactive, detail-oriented, and comfortable handling escalations, onboarding/offboarding, and

troubleshooting across diverse systems.

This position reports to the IT Manager and works closely with global IT and Security Operations teams.

• Provide advanced IT support for Windows and macOS systems in a hybrid (onsite + remote) environment.

• Manage endpoints through Kandji and Intune, including configuration, patching, and compliance enforcement.

• Administer Microsoft 365/O365 services (Exchange Online, Teams, SharePoint, OneDrive).

• Handle Freshservice tickets and escalations with a focus on timely, high-quality resolutions.

• Manage employee onboarding and offboarding, including account provisioning, device setup, and access

control.

• Support Microsoft Entra ID for user management, MFA, and SSO.

• Perform endpoint patching, security updates, and health checks across the managed fleet.

• Collaborate with Tier I staff and escalate complex issues to Infrastructure or Engineering as needed.

• Provide support for conference room AV systems, Zoom/Teams meeting setups, and executive presentations.

• Assist with light network troubleshooting (connectivity, Wi-Fi, VLAN, or DHCP issues as escalated).

• Participate in weekly queue reviews, prioritization meetings, and ticket trend analysis to improve service quality

and reduce repeat incidents.

• Ensure all support activity adheres to internal SLAs, documenting actions clearly within Freshservice.

• Follow established security and privacy standards in handling company data, in line with CYDERES’ SOC 2 and

ISO 27001 frameworks.

• Contribute to endpoint hardening, IT security initiatives, and process documentation.

• Maintain and expand the IT knowledge base with troubleshooting steps and configuration standards.

• 3–5 years of IT support experience (Tier II/III level).

• Strong knowledge of Windows 10/11 and macOS.

• Proven experience with Kandji and Microsoft Intune MDM solutions.

• Proficiency in Microsoft 365 administration (Exchange, SharePoint, Teams).

• Experience with Freshservice or other ITSM platforms.

• Working knowledge of Microsoft Entra ID for identity and access management.

• General understanding of network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).

• Excellent communication, documentation, and customer service skills.

• Familiarity with SOC 2, ISO 27001, or PCI DSS compliance environments.

• Certifications- CompTIA A+ and Network+ or Microsoft 365 Certified: Modern Desktop Administrator Associate

WHY CYDERES? 

Benefits that go beyond the basics, we support our people so they can do their best work.

✔ Medical Insurance - Employee + dependents covered

✔ Life Insurance - Protection for what matters most

✔ Hybrid Work Model - 2–3 days in office

✔ Maternity & Paternity Leave - Time for the moments that matter

✔ Paid Time Off - PTO + sick & casual leave

✔ Bereavement & Volunteer Time - Give back to your community

✔ Professional Development - Reimbursement program

✔ LinkedIn L&D Platform - Thousands of courses at your fingertips

✔ Mobile Phone Reimbursement - Stay connected, on us