IT Support Engineer
Scorewarrior - System Administration Team
About Us
We are Scorewarrior, a "Great Place to Work" (officially!), with a 99% employee satisfaction rate. We're financially independent, highly profitable, and proud to have never made redundancies, a testament to our stability, culture, and long-term vision.
Our flagship title, Total Battle, is a top-10 mobile 4X strategy game that has grown its revenue by more than 25 times over the past five years. Our mission: excite and unite over one million players daily.
The Role
This is an internal IT support role (not application/product support). You'll help employees with their workplace IT environment—devices, operating systems, access, infrastructure, office equipment, and internal services—to ensure smooth daily operations.
Location
100% onsite in Limassol, Cyprus.
Scorewarrior provides full relocation support for you and your family: visas, flights, legalization on the island. Everything covered.
Your day-to-day tasks:
Solve employee problems and handle IT support requests (ensure SLA compliance; escalate complex issues)
Solve problems with the user’s OS (Linux, Windows, macOS) and software. Ensure smooth daily operations
Purchase and maintain office equipment (IT asset lifecycle management, hardware procurement, inventory control)
Provide technical guidance to help employees work more efficiently and use available self-service resources
Maintain and improve internal IT documentation and knowledge base in Notion
Administer access rights to general-purpose services (SaaS and self-hosted): Google Workspace, Youtrack, Git, Gitlab, Teamcity, DNS, LDAP and others.
Onboard and offboard employees, operate hardware and software provisioning
To work, you will need:
2+ years of experience in 1st line and partially 2nd line of end-users (employees) support
Knowledge of the English Language on at least B1 level (spoken and written)
Admin experience with Windows, Linux, macOS
Ability to diagnose PC issues, mass internet problems, or local network faults
Experience with ticket system (FreshDesk, Jira, ServiceNow, Zendesk or analogues) and understanding of SLA and ticket prioritising
Experience with IT asset inventory and tracking using tools such as Snipe-IT, GLPI, OCS Inventory, Jira Assets (Insight), or similar systems
A plus:
Driver license
Experience managing user access in corporate SaaS and internal systems, with a basic understanding of access control models (RBAC, group-based access, least privilege).
Good knowledge of network technologies (TCP/IP, DNS, VPN).
Aspiration in automating your work.
Experience with PowerShell, Bash
Basic knowledge of cloud infrastructure - GCP / Yandex Cloud / AWS / Azure
Passion for games.
Why to join Scorewarrior
Onsite work in Limassol, Cyprus: We aim to provide a comprehensive benefits package that supports both your professional growth and comfortable life in Cyprus. You will work from our modern offices in Limassol, surrounded by a highly professional and passionate team that truly enjoys what they do.
Stable and transparent compensation, 13th salary, a bonus after successfully passing probation
Additional paid days (sick leaves, Christmas holidays, corporate conferences and events)
Full relocation coverage for you and your family, if not in Cyprus yet
Monthly allowance for preschool, school, and university expenses for employees’ children
Access to courses, learning platforms, and professional resources
Company-funded professional and language courses, books, and certifications
Access to gyms and sports facilities via SportBenefit
Private health insurance for you and your family members