What is the salary for this IT Support role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with Payjoy.

Where is this IT Support position located?

This is an on-site position at Payjoy located in Bogota.

How do I apply for this IT Support job at Payjoy?

Click the 'Apply' button on this page to be redirected to Payjoy's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

Payjoy is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at Payjoy.

IT Support

Payjoy Bogota Today

support

About PayJoy

PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and credit cards, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and provide safety acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

We are seeking a skilled IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. This role combines hands-on helpdesk support, network administration, cloud technologies, and IT asset management to ensure secure, reliable, and efficient systems across the organization.

Responsibilities

Provide Tier 1–2 technical support for hardware, software, and SaaS applications

Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals

Support operating systems (Windows, macOS, Linux) and productivity tools

Document issues, resolutions, and procedures in the ticketing system

Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….)

Manage user access, permissions, and identity services (e.g., Google SSO, IAM)

Assist with cloud-based backups, monitoring, and security best practices

Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.

Monitor network performance and resolve connectivity issues

Assist with network security controls and access management

Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)

Maintain accurate asset inventory records and ensure compliance

Coordinate device provisioning, replacements, and returnsSupport onboarding and offboarding processes

Follow IT security policies and best practices

Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)Support audits and compliance requirements as needed

Requirements

Bachelor's degree in computer science

3+ years provided support in the form of Linux\Windows\Mac OS architecture

Experience with automation engineering, switches and network technologies

SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO)

Strong understanding of system and application integration, as well automation engineering

Able to work off hours for maintenance and projects

Python or other language at a Novice level or higher

Benefits

100% Company-funded Health and Life Insurance for employees and immediate family members

Indefinite-term contract

20 days of vacations

$2,000 USD annual Co-working Travel perk

$2,000 USD annual Professional Development perk

Phone finance, Headphones, ome office equipment and Wellness Perks

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening