IT Support Specialist
Apptronik is a human-centered robotics company developing AI-powered robots to support humanity in every facet of life. Our flagship humanoid robot, Apollo, is built to collaborate thoughtfully with people, starting with critical industries such as manufacturing and logistics, with future applications in healthcare, the home, and beyond.
We operate at the cutting edge of embodied AI, applying our expertise across the full robotics stack to solve some of society's most important problems. You will join a team dedicated to bringing Apollo to market at scale, tackling the complex challenges like safety, commercialization, and mass production to change the world for the better.
JOB SUMMARY
This position is a great way for an individual to get their foot in the door of Apptronik and learn all the ins and outs of the IT Team. This position will be providing support for our Linux environment primarily but will have other support responsibilities. As our company continues to grow, we need additional dedicated employee to support our employees on-site and help manage our IT assets. You will be the “face” of IT for many of our employees and be exposed to a wide variety of complex issues. You will receive valuable training and experience in IT administration while greatly impacting the entire business.
ESSENTIAL DUTIES AND RESPONSIBILITIES or KEY ACCOUNTABILITIES
- End-user laptop and desktop troubleshooting for Linux
- Linux device management and provisioning
- Level 1 and 2 support on-site and for remote employees
- Respond to End-user Questions on software and applications
- Ability to diagnose, troubleshoot and resolve issues in a timely manner
- User administration in various software platforms
- End-user laptop and desktop troubleshooting for Windows and Mac
- Work with current support specialist and prioritize requests effectively
- Workstation maintenance and facility improvement
- Continuously document and improve on current operational processes
- Offer a personalized, top-tier service to end-users
- Foster a positive culture and advocate for improving employees IT experience
SKILLS AND REQUIREMENTS
- Linux provisioning and management experience
- Administration Experience with Google Workspace
- Administration Experience with Atlassian Suite (Jira, Confluence, Bitbucket, Trello)
- Basic Windows and Mac Troubleshooting experience
- Initiative and self-motivation - ability to work with little supervision
- Desire to learn and improve processes
- Collaborative nature with the ability to work in a team environment
- Able to work in a fast paced/startup environment
- Strong attention to detail
- Excellent written and verbal communication skills
- Must be able to lift up to 50 lbs. and able to follow safety, operation, and maintenance procedures
EDUCATION and/or EXPERIENCE
- Associates’ degree in relevant field or equivalent experience preferred
- 1+ years of experience with Linux management and troubleshooting
- 2+ years of experience working at IT Helpdesk/IT Support
PHYSICAL REQUIREMENTS
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift 50 pounds at times
- Vision to read printed materials and a computer screen
- Hearing and speech to communicate
*This is a direct hire. Please, no outside Agency solicitations.
Apptronik provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.