Italian Customer Support Agent

Are you fluent in Italian and English? Are you passionate about providing top-notch customer support? If so, we want you to join our team at BrainRocket in Warsaw!

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✅ Main Responsibilities:

• Communication with customers through online-chats, e-mails;
• Maintain prompt and empathetic attitude towards customers;
• Acknowledge and resolve customers’ complaints;
• Knowing our products inside and out so you can answer the questions;
• Ensure satisfaction of the customer and provide professional support for customers.

✅ Requirements:

• Proficiency in both written and spoken Italian and English;
• Proactive attitude with a knack for customer support and sales;
• Excellent communication and negotiation skills;
• Strong attention to detail;
• Previous experience in a support role is advantageous.

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✅ Why join us? We offer:

• Working in dynamic European company;
• Decent Remuneration;
• Flexible work hours (shifts);
• Ability of career and professional growth within the company;
• Corporate events, team buildings;
• International team.