Italian IT/Customer Service Support - Remote In Greece

Mercier Consultancy MD is seeking talented individuals for the position of Italian IT/Customer Service Support, available remotely from Greece! This role provides a unique opportunity to leverage your IT knowledge while assisting customers, all from the comfort of your home in beautiful Greece.

Why Join Mercier Consultancy MD?

We pride ourselves on fostering a collaborative and inclusive work environment. By joining our team, you'll play a crucial role in enhancing customer support and satisfaction while enjoying the flexibility of remote work.

Key Responsibilities

• Provide outstanding technical support and assistance to Italian-speaking customers via phone, email, and chat.
• Help customers troubleshoot and resolve IT-related issues, ensuring clear and efficient communication.
• Assist customers in understanding our products and services, providing comprehensive guidance and support.
• Document all customer interactions accurately and maintain detailed records of issues and resolutions.
• Work collaboratively with technical teams to resolve complex issues and improve service delivery.
• Stay current with company product offerings, technology trends, and troubleshooting processes to provide knowledgeable support.

Requirements

• Fluency in Italian (both written and spoken) is essential; knowledge of additional languages is a plus.
• Proven experience in IT support or customer service, preferably in a remote setting.
• Strong technical troubleshooting skills and the ability to communicate technical concepts to non-technical users.
• Excellent communication and interpersonal skills, focused on building positive customer relationships.
• Proficiency in using computer systems, software, and CRM applications.
• A proactive attitude with a keen interest in technology and customer service.
• Flexibility to work varied hours as required by business needs.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. 2 Extra Salaries Per Year
4. Fully Paid Training
5. Health Insurance
6. And Much More...