Italian Speaking Customer Service for Energy Company - Work remote In Greece

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for Italian Speaking Customer Service Representatives for a leading Energy Company. This remote position, based in Greece, is perfect for individuals who are passionate about renewable energy and customer service. You will play a pivotal role in assisting customers with their inquiries while providing comprehensive support in Italian.

Key Responsibilities

• Handle customer inquiries regarding energy services, billing, and account management via phone, email, and chat in Italian.
• Provide detailed information about energy plans, pricing options, and sustainability initiatives.
• Assist customers with account setup, service modifications, and troubleshooting issues.
• Resolve customer complaints and inquiries efficiently, ensuring a positive experience.
• Document all customer interactions in the CRM system for accurate record-keeping.
• Collaborate with internal teams to improve service delivery and enhance customer satisfaction.
• Stay informed about industry trends and updates in the energy sector to provide relevant assistance.

Requirements

• Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service, preferably in the energy or utilities sector.
• Strong communication skills with a customer-oriented mindset.
• Ability to troubleshoot and resolve issues effectively with patience.
• Excellent organizational skills and the ability to manage multiple inquiries in a remote setting.
• Proficiency in using CRM software and other digital communication tools.
• Must have a reliable internet connection and a suitable workspace for remote work.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...