Italian Speaking Support Agent For Credit Card Company - Work In Greece

Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Support Agent to join our team for a renowned credit card company. This position is based in Greece, offering a fantastic opportunity for individuals eager to provide quality customer support in the financial services sector. As an Italian Speaking Support Agent, you will assist Italian-speaking customers with inquiries related to their credit card accounts, ensuring they receive the best possible service.

Key Responsibilities

• Provide exemplary customer service to Italian-speaking clients via phone, email, and live chat.
• Assist customers with inquiries regarding account details, transactions, and credit card features.
• Effectively resolve customer complaints and issues to maintain high satisfaction rates.
• Document all customer interactions and issues within our CRM system for tracking and follow-up.
• Collaborate with other departments to ensure a seamless experience for clients and address more complex inquiries.
• Stay updated on company policies, services, and industry trends to provide accurate information to customers.

Requirements

• Fluency in Italian (both written and spoken) is essential; proficiency in English is an advantage.
• Previous experience in customer support roles, preferably in the financial services or credit card sector.
• Excellent communication and interpersonal skills with a focus on customer satisfaction.
• Able to manage multiple inquiries and prioritize workload effectively.
• Familiarity with CRM systems and financial service tools is a plus.
• A proactive attitude and a willingness to assist customers with a positive approach.
• Desire to work in a dynamic and team-oriented environment.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...