Junior Application Specialist

We are seeking an experienced Application Specialist to maintain and improve the operation of our enterprise applications. This role involves direct interaction with end-users and internal technical teams, supporting complex environments with multiple applications, integrations, and data flows.

• Ensure stable operation of enterprise applications and timely resolution of incidents.

• Support end-users with access, data visibility, or application functionality issues.

• Facilitate transition of new features from development to production.

• Drive continuous improvement and optimization initiatives.

• Support automation of manual operational tasks to enhance service consistency and efficiency.

• Communicate effectively with stakeholders during incident/problem management.

• Handle operational escalations and ensure clear follow-up on high-priority issues.

• Work with Agile methodologies (Kanban, Scrum, SAFe) and participate in release management.

• 3–4 years providing application support in complex environments.

• Strong SQL Server skills (2+ years), including advanced querying, troubleshooting, performance analysis, and data validation.

• Hands-on experience with AWS Cloud services such as RDS, EC2, S3, CloudWatch, or Lambda.

• Experience in incident and problem management; ITIL exposure preferred.

• Proficient with ITSM tools like ServiceNow, Jira, Confluence.

• Familiarity with CI/CD pipelines (GitLab, Jenkins, or equivalent).

• Ability to manage multiple tasks with strong attention to detail.

• Experience supporting enterprise applications (ERP, CRM, or custom internal apps).

• Clear communication with technical and non-technical stakeholders.

• English conversational/technical proficiency.

• Availability to work within Americas time zones.

• Experience with Snowflake or other cloud-based databases.

• Programming knowledge in Java or Python for simple automations (~10–15% of role).

• Exposure to release engineering, feature rollouts, or deployments.

• Experience in financial services environments.

• AWS certification (Cloud Practitioner, Solutions Architect Associate, etc.).

• Experience creating or optimizing cloud database structures.