What is the salary for this Junior Client Support Specialist role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with BID Operations.

Where is this Junior Client Support Specialist position located?

This is an on-site position at BID Operations located in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Asia.

How do I apply for this Junior Client Support Specialist job at BID Operations?

Click the 'Apply' button on this page to be redirected to BID Operations's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

What is BID Operations?

BID Operations is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at BID Operations.

Junior Client Support Specialist

BID Operations Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

support

About the company:
At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

Job Description:

The Junior Client Support Specialist is responsible for providing timely, accurate, and professional support to clients across multiple communication channels. This role serves as a key frontline position, ensuring client inquiries are handled efficiently while maintaining service standards and regulatory obligations. The position is ideal for individuals early in their career who are developing strong customer service, product knowledge, and problem-solving skills within the financial services industry.

Assist clients with account-related queries, platform navigation, and basic trading support
Escalate complex or high-risk issues to senior team members in accordance with internal procedures
Adhere to compliance, regulatory, and data protection requirements at all times
Maintain accurate and detailed case notes within internal systems
Meet individual and team service level agreements (SLAs), including response time and resolution targets
Participate in ongoing training to build product, platform, and market knowledge

Requirements

Strong written communication skills with a client-focused mindset
Familiarity with Zendesk.
Basic understanding of online trading platforms or willingness to learn
Good attention to detail and ability to follow procedures
Ability to work effectively in a fast-paced, high-volume support environment
Team-oriented with a positive and professional attitude
Strong time management and organizational skills

Benefits

Opportunities for enriching career growth, including exposure to regional contexts.
Healthcare coverage (medical, dental, optical), gym benefits
Flexibility in smart casual dress code
Young, vibrant and open work culture