Junior Customer Support Agent

We are looking for a Customer Support Specialist to join our team, who will respond to emails and reviews from users around the world.
The position is fully remote and does not require night shifts.
The scope of services (part-time or full-time) can be agreed based on your availability and our needs.

About us:
Reface is a Ukrainian product company that creates mobile AI applications. In 5 years, our products have been downloaded over 300M times, reached #1 in the USA App Store, received Google Play’s Best App award, and attracted investment from Andreessen Horowitz.

About you:

• 0.5 years of experience in a customer support role or a similar role
• Strong spoken and written English skills
• Self-motivation, reliability, and the ability to work independently
• A customer-first mindset and a passion for delivering excellent service
• Strong communication skills and a high level of empathy and patience

At Reface, Customer Support means that you:

• Support users across all current and future company products
• Communicate with users via email, App Store, and Google Play reviews
• Ensure every user has the best possible experience with our brand
• Respond to customer requests promptly, politely, and accurately

From us:

• remote/office/hybrid, as you wish (we also have an office in Kyiv)
• supportive team and manager
• feedback culture

We are waiting for your application:)