Junior Institutional Clients Relationship Officer
In your daily duties, you will:
- Review and manage Institutional Client Account documentation, ensuring completeness and compliance
- Provide support for client platform access, including troubleshooting and password resets
- Monitor and process cash transfers, performing necessary client call backs
- Manage the Institutional Clients pipeline and provide administrative support to the team
- Handle client complaints and ensure they are logged and processed according to procedures
- Adhere to industry regulations and company policies, particularly regarding GDPR, MiFID, anti-money laundering, and privacy
- Ensure high levels of client satisfaction through courteous and professional communication
- Represent Swissquote at industry events and conferences in Luxembourg and abroad (mainly Germany)
Qualifications
You have:
- Bachelor's degree or equivalent practical experience
- Knowledge of investment products, trading, and brokerage operations
- Understanding of KYC, AML, CTF, banking privacy, PRIIPS, and MiFID II legislations
- Fluency in English and German; French is an advantage
- Excellent communication and client service skills
- Strong attention to detail and problem-solving abilities
- Experience in multi-functional teams
- Highly organised with good time management skills
Additional Information
- A comprehensive benefits package including annual performance bonus, occupational pension scheme, share plan, concierge services, 34.5 paid holidays, and more
- A great work environment in our offices located at Luxembourg’s Kirchberg financial district. Complementary fruit, tea and coffee
- Opportunities to develop your knowledge of financial products and markets including equities, funds, derivatives, cryptocurrencies and more
SQ1