Junior IT Support - Helpdesk

GEP is the leading company in occupational Health & Safety Industry in Greece, providing our services to more than 2,500 companies and 250,000 employees all over Greece. Our vision is to make Health & Safety culture a pillar of prosperity and sustainable development for every organization, every employee, every person.

Guided by our continuous growth and passion for innovation, we are seeking talented people who can support our mission, contribute to our strategy, and fit our positive-thinking and open-minded culture.

We are looking for a passionate and motivated Junior IT Support – Helpdesk professional to join our IT team. You will monitor and maintain the company’s IT systems, install and configure hardware and software, and provide first-level support to users. This is a role with significant learning opportunities, ongoing training, and clear development potential toward more advanced technical responsibilities.

Main responsibilities

• Provide first-level troubleshooting and support for IT issues via the online helpdesk ticketing system.
• Support and maintain the company’s IT infrastructure, including laptops, servers, network equipment, firewalls, printers, etc.
• Prepare, inventory, configure and deploy end-user equipment (laptops/workstations).
• Provide remote and on-site technical support to employees.
• Manage communication with hardware vendors and service providers to fulfill IT procurement requests.
• Prepare and maintain monthly IT reports.
• Document recurring hardware/software issues and contribute to the development of the internal knowledge base.
• Register and update company equipment records in the internal asset management system.
• Create user accounts and manage rights in Active Directory, initial user access setup in ERP/CRM and other business systems.
• Provide basic support for networking equipment (switches, Wi-Fi, firewalls) and common printer-related issues.

Requirements

Education - Knowledge

• Degree or equivalent in Computer Science, Computer Engineering, Information Technology or related field
• Fluency in English language, both written & spoken
• Knowledge and Troubleshooting skills on Microsoft Windows and Microsoft 365 environments
• Basic Knowledge – understanding on firewalls, security, networking (LAN/WAN, VPN technology etc.) will be considered a plus
• Basic knowledge on Microsoft Server (Active Directory, Exchange, Sharepoint, SQL, etc.) will be considered a plus
• Basic SoftOne ERP/CRM client-side knowledge will be considered an asset

Education - Knowledge

• At least 1-2 years of experience in a simiral IT support Role

Soft Skills

• Strong organizational skills.
• Excellent problem-solving abilities.
• Strong communication and teamwork skills.
• Customer service mindset.
• Ability to work under pressure and manage multiple priorities.
• Adaptability and willingness to learn.
• Reliability and effectiveness in task execution.

Benefits

• Pleasant and collaborative working environment
• Private Health Insurance
• Training & Development
• Great Place to Work Certified Employer