Key Account Manager

Are you ready to take ownership of a major partnership and help shape the future of retail at foodora? 🚀 We’re looking for a Key Account Manager to join our Helsinki team for one year parental leave cover and take our grocery vertical to the next level.

In this role, you’ll focus primarily on managing one of our largest retail partners, working hands-on with topics like pricing, assortment, and integrations. You’ll be the person who ensures this partnership thrives — and the one who doesn’t back down when challenges appear.

Your mission

• Take our grocery partnership to the next level together with our grocery partner’s different stakeholders
• Collaborate closely with our key grocery partner to understand their operational realities, further cooperation opportunities and technical aspects in order to deliver flawless customer experience
• Track performance, analyze results, and make data-driven decisions to maximize partner growth
• Keep complex projects aligned and leverage data to quickly understand where problems arise and how to solve them
• Build strong internal relationships with internal stakeholders in our Regional organisation, Strategy & Performance, Retail Media, and Commercial Support teams

We are looking for a true foodorian who thrives in a fast-paced environment and isn’t afraid to push further. You’re analytical and curious, eager to dig into data and uncover opportunities for growth. You’re a natural relationship builder who creates trust and long-lasting partnerships. Above all, you’re diligent and unshakeable — the kind of person who can juggle a hundred moving parts while using data to spot problems before anyone else.

Our selection process is continuous and the ad may close before the recruitment process is completed, if we’ve moved forward to the screening or interview phase.

Our recruitment process will include the following:

📞 Telephone interview - Let’s cover the basics!
🤝 First interview - Time to know each other a bit better!
💼 Case interview - Do your magic and show us your skills!
🚀 Business Interview - Meet our MD
✔ ️ Reference & background check - Final step before we’ll become colleagues.

Start date: Upon agreement but the sooner the better

Qualifications

• 3–5 years of experience in account management, ideally with exposure to fast moving consumer business 
• A master’s degree in a commercial or technical field
• Strong analytical mindset — you know how to use dashboards and data to push performance
• Energetic, persistent, and solution-oriented — you see opportunities where others see obstacles, and you don’t give up when deals take months to land
• A natural relationship builder who’s comfortable switching between commercial and technical conversations
• Languages: Finnish and English (both required)
• Driver’s license

Studies have shown that women and some minorities are less likely to apply to jobs unless they meet every qualification. If you are interested in this role and you have most of the skills we’re looking for, we encourage you to apply anyway!

Additional Information

• Comprehensive insurances: 

  • Health Insurance

  • Leisure-time accident insurance

• Travel insurance

• 400€ Epassi benefit / year that can be used for sports, culture, commute and wellbeing

• Employee discount on our foodora App!

• 30 min massage per month provided by Fysios Mehiläinen

• 1 hour of exercise per week during working hours & Gym benefits

• Employee Referral Bonus

• Possibility to work from abroad

About the Company

foodora is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.