Key Account Manager, Food

JOB FUNCTIONS

• Manage assigned accounts' growth and retention
• Develop account strategies to expand revenue and profitability
• Ensure high levels of customer satisfaction for long-term loyalty
• Identify upselling, cross-selling, and renewal opportunities
• Manage assigned accounts and client relationships
• Continue to build and maintain long-term, trusted relationships with key clients
• Serve as primary point of contact for clients
• Understand the client's needs, goals, and challenges to deliver a complete solution
• Develop and manage strategic planning
• Develop, execute, and maintain account plans aligned with the clients and SGS
• Provide revenue forecasts, track performance, and ensure targets are met
• Collaborate with internal teams (Operations, Client Services, Sales)
• Manage contract negotiations
• Negotiate renewals to secure profitable price agreements
• Monitor the market and competitive landscape
• Provide insights to influence business strategy, client offerings, and competitor activities
• Develop campaigns and an execution plan
• Develop targeted campaigns (digital, content, events) to increase brand awareness and client engagement
• Ensure campaigns are consistent with laboratories’ core capabilities
• Align with industry needs to deliver ROI
• Provide data-driven insights
• Track and analyze campaign performance, engagement, and ROI
• Provide insights and recommendations to improve campaign ROI
• Analyze engagement trends, email open rates, ad click-through rates, and social media engagement patterns
• Sales Alignment
• Work closely with the sales team to ensure consistent messaging
• Help build successful pitches and price agreement renewals

Qualifications

EDUCATION AND EXPERIENCE

• Bachelor’s degree or relevant work experience
• 5+ years of experience in a customer-facing role managing multiple accounts, preferably in the TIC Industry
• Great attention to detail and communications (Written and Verbal)

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back.  Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

About the Company

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.