Knowledge Management Analyst
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.
THE ROLE:
We are looking for a Knowledge Management Analyst to help develop and maintain a clear, structured, and easy-to-use knowledge base for our Service operations. In this role, you will drive knowledge sharing across different areas, ensuring that documentation, guides, and learning materials stay accurate, accessible, and useful. Your work will help teams resolve issues faster, support new product releases and continuously improve operational processes.
WHAT YOU'LL DO:
- Maintain accurate, high-quality, and searchable knowledge base content for both internal and external users
- Connect teams across Operations to ensure the right knowledge and resources are shared
- Track knowledge base usage and measure the impact and efficiency of documentation and learning materials
- Coach and promote knowledge sharing practices across the Service area
- Plan, test, and implement tools and processes that improve how knowledge is created and maintained
- Create and manage structured documentation such as guides, FAQs, and training materials
- Support continuous improvement by identifying outdated content, improving knowledge workflows and constantly seeking for better solutions
WHAT YOU'LL BRING:
- Experience working with knowledge management, training or LMS programs
- Strong written and spoken English skills
- Experience using data visualization tools and creating educational content such as tutorials or guides
- Ability to communicate complex information clearly to audiences with different skills
- Strong prioritization, organization, and time management skills
- Excellent communication and interpersonal skills
- Experience managing projects and presenting information to stakeholders
IT WILL BE A BONUS IF YOU HAVE:
- Knowledge and experience with ITIL
- A portfolio including documentation, how-to guides, video tutorials, or FAQ resources
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
One team, being brave, driving change
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.