LAN/Server Technician (40230)
Server Support, Desktop support, support customers on the ADOT network; fix computer related problems; troubleshoot hardware problems; research and implement potential solutions; support agency’s warranty and non-warranty computer and printer repair work; and assist with assigned project tasks. Ensures compliance with standards for systems software and documentation. Teach customers how to use PC related software and hardware. Implements software patches, security fixes, and tests and validates modified system configurations. Install and configure PC hardware, software and peripherals. Assist with major deployments of hardware and software. Monitors system reliability and availability. Attend section staff meetings. Complete mandatory training classes and other classes as assigned. Travel between Phoenix sites to accomplish tasks. Perform preventive maintenance on hardware and software packages to include client and server platforms. Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals.
Qualifications
General working knowledge of infrastructure technologies
Ticketing and Department operating procedures
Knowledge of Microsoft products including operating systems (XP, W7 and W10) and Office
Knowledge of Macintosh operating system for both desktops and servers (Yosimite)
Computer hardware configuration and repair knowledge
Knowledge of Ethernet network topology to assist with troubleshooting network issues
Knowledge of IT infrastructure industry standards and best practices
Strong customer service skills
Excellent interpersonal, written and oral communication skills
Advanced troubleshooting skills
Excellent self-organization and time management skills
Problem definition and alternative analysis skills
Active Directory
Experience with Windows 7 and 10
Experience supporting a Mac environment
Experience with Project Management
Experience with Scripting
Experience with SQL
Experience with Backup solutions
Bachelor's degree plus 8 or more years of experience in systems administration (or equivalent experience)
Additional Information
Additional Information :
- "All your information will be kept confidential according to EEO guidelines".
- All candidates who are authorized to work in US are encouraged to apply.
- Candidates must clear the Background check prior to commencing the assignment.
THIRD PARTY CANDIDATES:
Email your candidate/s resume to joseph dot shelton at idealforce.com along with the following details: Rate, Current location and Availability.
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.