Lead Health Unit Coordinator (HUC)

About Hospitality Health ER

Hospitality Health ER is a freestanding ER in Tyler, TX that provides personal attention to all patients with first-class care. We pride ourselves on providing exceptional hospitality and customer service to everyone that enters our facility, going above and beyond the call of duty. We encourage a strong team environment, where our staff will step up to the plate during the busiest of times and lend a hand in whatever direction is needed.

If you are looking to make a change in your career and be part of an exciting team, with endless possibilities for career growth, apply today! We are looking to fill positions immediately!

Overview

A freestanding ER in Tyler, TX is seeking a Lead Health Unit Coordinator (Lead HUC) to join their team.

We are seeking a dependable, experienced Lead Health Unit Coordinator (Lead HUC) to provide on-shift leadership and support to the HUC team. This role serves as a working lead, offering guidance, consistency, and real-time problem-solving while continuing to perform core HUC duties. The Lead HUC acts as a trusted point person on assigned shifts and partners closely with leadership to ensure smooth daily operations.

Key Responsibilities for the Lead HUC

• Perform all core Health Unit Coordinator duties

• Serve as the on-shift point of contact for HUC staff

• Provide guidance and support to team members during the shift

• Help ensure appropriate coverage and smooth handoffs

• Assist with training and onboarding of new HUCs

• Identify issues or trends and escalate appropriately to leadership

• Model professionalism, accountability, and best practices

• Support operational consistency across shifts

Responsibilities for the Health Unit Coordinator

1. Creating and maintaining a patient centered focus by engaging in a positive working relationship with all patients, visitors, and staff of the facility.

2. Exhibiting caring, service‐oriented behaviors toward all people encountered in the facility and the ability to defuse emotionally charged situations.

3. Assisting with the flow of the unit by checking status of orders and assuring chart placements are correct; building charts after Registration provides necessary paperwork; flagging charges per provider orders and prepare for triage; organizing charts prior to discharge.

4. Scheduling MRIs for outpatients.

5. Assisting in sending labs and lab requisition forms; assisting with lab reports and specimens to and from various areas.

6. Preparing patients for CT scans by verifying radiation count from PACS and communicating with Radiology either by walkie or delivering the order.

7. Coordinating with Radiologist and Patient Facilitators as applicable.

8. Logging patient orders and time sent to radiology in the logbook, including delays, organizing new radiology orders, and copying radiology orders for department retention requirements.

9. Overseeing all critical patient transfers to another facility for higher level care and preparing memo of transfer documentation (MOT).

10. Preparing radiology and lab pre‐orders and orders; documenting final radiology reports and ensuring that reports are in correct charts and correct ordering physician has final report.

11. Notifying EVS of patient discharge so they can prepare room.

12. Answering phones in RN department.

13. Assisting nursing staff with patient transcribing data with the overall objective for documentation legibility and thoroughness.

14. Showing initiative and self‐direction in providing physician support as needed, assisting in carrying out orders by provider accurately and efficiently.

Requirements and Qualifications for the Health Unit Coordinator

• Prior experience as a Health Unit Coordinator (required)
• Strong understanding of unit workflows and coordination
  
• Calm, solution-oriented presence during busy or high-pressure shifts
• Ability to guide peers respectfully and professionally
• Strong communication and follow-through
• Comfortable escalating issues rather than owning formal discipline
• Reliable, consistent, and team-focused
• Knowledge of medical terminology
• Successful completion of clinical orientation with proven capabilities in skill, knowledge base and vision of Hospitality Health Emergency Room
• Able to work 12-hour shifts and have the availability to work a matrix schedule, including nights and weekends
• To take initiative, doesn’t need to be asked to perform tasks
• Maintain skill level by continuing education, collaborative training with co-workers and physicians and annual checkoffs
• Highschool Diploma or GED
• Ability to read, speak, and write the English language

Pay & Benefits

• Night shift differential
• 401K with company match
• Additional benefits for full-time employees

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.