Lead Product Operations, Fraud Investigations

About Nubank

Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world’s largest digital financial services platforms, serving 85 million customers across Brazil, Mexico, and Colombia. As one of the leading technology companies in the world, Nu leverages proprietary technologies and innovative business practices to create new financial solutions and experiences for individuals and SMEs that are simple, intuitive, convenient, low-cost, empowering, and human. Guided by its mission, Nu is fostering access to financial services across Latin America.

Our Product Operations Team

At Nubank, many things are done from scratch. We understood that to offer the most transparent, fair, and intuitive financial products and services, we had to rebuild them from the ground up, just as we did in our early days. We needed professionals who could navigate from business strategy to project management for this endeavor, from risk assessment to cross-team alignment. That's how and why our Product Operations team was born. A quarter Product Manager, a quarter Business Analyst, a quarter Management Advisor, and a quarter… Something else? Product Ops are the ultimate owners of Nubank's operations, ensuring that projects and processes run efficiently.
You can read more about it in our blog and get some insights into how we work.

As a Product Operations, you're expected to play a pivotal role building different banking integrations with third parties. Responsibilities will include:

• Use real-time data to identify gaps and immediately fine-tune processes for better efficiency.
• Create and standardize operational governance and routines.
• Design and build investigation processes from scratch, with a strong focus on fraud investigations.
• Owning a roadmap from end to end, evaluating priorities and assessing ambiguous tradeoffs in a fast-paced environment
• Take full ownership of the funnel steps from "confirmed" to "released" (after registration and before release). Optimize due diligence processes to enhance efficiency and compliance. Proactively monitor and continuously optimize the confirmed to release funnel. Lead and influence platformization efforts, including global investigation services.
• Regulatory Management: Serve as the central point of contact for managing and resolving regulatory requests. Oversee the implementation of engineering/operation solutions for remediation, where applicable

We're looking for an experienced Product Operations who has:

• 4+ years of experience in similar roles
• Experience with fraud is a plus.
• Fluent or native Spanish and English
• Genuine curiosity about a technical ecosystem that supports all of our products. Having been exposed to third party banking integrations is a plus.
• Proven track record designing and improving processes within a business area of the company encompassing third parties. 
• Overall business acumen. Understanding the unit economics of different financial services products is a plus.
• Capacity to navigate in ambiguous situations, managing challenging stakeholders in a fast-paced environment.
• Outstanding communication skills; ability to communicate concisely and effectively across all levels of the organization
• Demonstrable track record of tactical stakeholder management
• Experience building partnerships from inception to delivery
  
  
  Benefits
• Nubank equity
• Health and life insurance 
• Food card 
• 17 days of paid vacation with 25% vacation bonus 
• Holiday Bonus ("Aguinaldo") of 30 days of pay per year 
• NuCare - Our mental health and wellness assistance program
• NuLanguage - Our language learning program
• Extended maternity and paternity leaves

        Diversity and Inclusion at Nu

We want to build products and experiences for everyone who wants to take back control over their finances, that's why we build strong and diverse teams that rise up to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation or background. We are proud to say that 30% of our team recognize themselves as part of the LGBTQ+ community, and 40% of our team identify as women, in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is a very important part of our culture. At Nu, everyone has the opportunity to speak up and participate, grow and share ideas.