Lead Reliability Engineer

As the Lead Reliability Engineer within Griffith University’s Digital Solutions portfolio, you will lead reliability, maintenance, and improvement efforts for the PeopleSoft ERP platform, ensuring it remains stable, secure, and fit for purpose. Your role will focus on sustaining application performance, patching integrity, and service continuity across critical ERP environments.

You will collaborate closely with cross-functional delivery teams spanning middleware, integration, testing, infrastructure, and change management, driving continuous improvement in automation, observability, and risk mitigation for ERP reliability operations. In addition to your primary focus on PeopleSoft, you will also provide technical guidance and coordination support to the Database Administration Team to maintain overall platform health and service excellence.

What You’ll Do

• Drive Resiliency and Availability: Collaborate with Platform Engineering, Product teams, and the PeopleSoft application support team to enhance the reliability and performance of PeopleSoft and related systems across Griffith’s environments. 
• Champion Automation: Design and build robust automation solutions to streamline the deployment, monitoring, and incident response for PeopleSoft systems.
• deployments of PeopleSoft updates and patches while maintaining high system reliability and security standards.
• Drive Innovation: Drive Griffith’s adoption of cloud-native infrastructure, modern DevOps practices, and observability tools to optimize the operation of PeopleSoft and other enterprise applications in a hybrid cloud environment.
• Lead Technical Growth: Mentor colleagues and promote the development of automation, reliability, and DevOps best practices, sharing your expertise to elevate the technical capability of the Digital Solutions team.

Key Responsibilities

• Develop and maintain an enterprise patching strategy and calendar for ERP systems, coordinating analysis of updates, impact assessments, regression testing, and change approvals.
• Oversee service level management and operations, maintaining service catalog entries, monitoring delivery, managing incidents, and reporting on operational metrics.
• Engage stakeholders and plan business readiness for patch deployments, including communication, training, and support.
• Monitor emerging technologies and vendor roadmaps, identifying opportunities for automation, observability, and resilience improvements.
• Manage supplier and vendor relationships, negotiating services and support terms.
• Lead, mentor, and manage staff or virtual teams to deliver patching and reliability outcomes.
• Ensure compliance with legislation, policies, standards, and security controls for ERP and database operations.

Why You’ll Love It

• Meaningful Impact: Your work will directly support Griffith’s core academic and research missions by ensuring the PeopleSoft environment remains reliable, available, and scalable.
• Work-Life Balance: Take advantage of Griffith’s flexible hybrid work arrangements (mix of on-campus and work-from-home options) and comprehensive staff benefits.
• Inclusive Environment: Be part of a collaborative, diverse, and supportive team, committed to fostering an environment of creativity, innovation, and problem-solving.

Security Focus

• Experience with modern secret management and best practices for identity and access management.
• Understanding of regulatory and security compliance (e.g., PCI, SOC) in digital environments.
• Familiarity with secure service-to-service communication protocols, including mutual TLS authentication, is highly valued.

Team Culture

• Collaborative environment that values diverse perspectives.
• Promotes knowledge sharing, continuous learning, and professional growth.
• Encourages experimentation and creative solutions in support of Griffith’s digital transformation.

About you

• You will have proven expertise in ERP/database reliability, supported by postgraduate qualifications and extensive relevant experience. You are a collaborative leader, skilled in stakeholder engagement, change management, and continuous improvement. Your technical acumen is matched by your ability to mentor teams, manage complex projects, and drive operational excellence.

Desirable requirements include

• Experience in the Higher Education sector and an understanding of its operational systems and data requirements.
• Experience should include system administration, application support, or infrastructure management in enterprise environments preferably with exposure to ERP systems such as PeopleSoft.
• ITIL Foundation certification or equivalent knowledge of IT service and change management principles.

The successful applicant will have unrestricted Australian work rights and may be subject to a criminal history check. Please note sponsorship will not be available for this position.

What we can offer
This is a fixed term opportunity until December 2026 based at Griffith University Brisbane South (Nathan) campus.  As Griffith is a multi-site University you may be required to work across other locations.

HEW 9 Salary – Base range - $132,655.36 - $137,398.61 + 17% super. Full package range - $155,206.78 - $160,756.38.

Additional Information

As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:

• Wide range of Learning and Development opportunities
• Mix of on campus and work from home options available and a supportive work environment
• Salary packaging options and corporate health discounts
• Generous leave entitlements including paid parental leave and leave loading
• Support with future learning opportunities through our educational staff assistance scheme
• Opportunities for internal mobility
• Health Safety and Wellbeing initiatives – on campus Gym facilities

At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy.

How to apply
Please submit your application online and ensure it includes the following:

• A covering letter outlining your suitability for the role, please refer to the qualifications above and the position description.
• Current curriculum vitae/resume including full contact details

Closing date: Midnight, Sunday 1 February 2026. All applications must be submitted online.

About the Company

Every institution values excellence. What matters most is why.
Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them.

Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence.

Digital Solutions. A team you’ll want to be a part of.

When you join Digital Solutions, you’ll be part of a team that delivers impact by enhancing digital experiences for the graduates of tomorrow, researchers of today and all those working to make it a brighter future. 

But we know it’s not just what you do that matters, it’s who you do it with. Our people will tell you, our team sets us apart. We promise a supportive and friendly environment where you’ll collaborate to make an impact.