Lead Risk Advisor Assistant
About Frontier
Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.
At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through assessments and interviews and aim to get you an interview for a full-time job within the month.
Think of us as your personal talent agent — and good luck with the application! 😊
Please note: To ensure we find the best technical fit, our process begins with a practical skills assessment prior to interviews.
About the Client:
With Coverage provides tech-enabled specialty insurance for experts who work exclusively with leading brands and manage everything in one place, enabling clients to grow their businesses through meaningful savings. The company is seeking a detail-oriented professional to join the operations team as a remote contractor. This role supports the insurance professionals by managing essential administrative processes that keep the business running smoothly.
Role Overview:
As a Lead Risk Advisor Assistant, you will serve as a senior support partner to one or more Risk Advisors, playing a key role in overseeing daily insurance operations, ensuring high-quality client servicing, and maintaining operational excellence across accounts.
We are seeking an experienced insurance professional with a strong background in commercial and business insurance, exceptional attention to detail, and the ability to manage multiple priorities. This role requires hands-on experience coordinating directly with underwriters on manually underwritten commercial policies and supporting Risk Advisors through complex placement workflows, while also providing guidance or quality oversight to junior team members as needed.
Key Responsibilities:
- Serve as the primary operational support for one or more Risk Advisors (Account Managers), ensuring seamless day-to-day account management.
- Lead the preparation and review of insurance quotations, proposals, renewals, and endorsements for accuracy and completeness.
- Oversee accurate data entry and maintenance across web-based insurance systems, CRMs, and editable PDFs.
- Maintain, audit, and update client records and policy information in the CRM to ensure data integrity.
- Prepare, review, and issue certificates of insurance and other policy-related documents.
- Gather, organize, and validate client data for insurance applications and supporting documentation.
- Manage and monitor billing processes with both clients and insurance carriers, flagging discrepancies proactively.
- Track and follow up on outstanding documentation, policy subjectivities, and compliance requirements.
- Draft, review, and send professional client and carrier communications on behalf of the Risk Advisor.
- Act as a quality checkpoint by reviewing work completed by junior assistants or support staff, when applicable.
- Identify process improvements and best practices to enhance efficiency and client experience.
What We're Looking For:
- Strong experience with commercial and business insurance (required).
- Proven experience working directly with underwriters on manually underwritten commercial policies, including submissions, follow-ups, and revisions.
- Advanced knowledge of insurance terminology, documentation, and workflows.
- Hands-on experience with insurance management systems and CRMs.
- Proven track record of managing multiple client accounts with high service standards.
- Leadership mindset with the ability to take ownership and guide others when needed.
- Highly motivated, detail-oriented, and quality-focused.
- High learning agility, adaptability, and problem-solving ability.
- Strong work ethic, reliability, and accountability.
- Proactive and comfortable working closely with Risk Advisors in a senior support capacity.
- Enthusiasm for continuous learning and going above and beyond for clients.
- Front experience is a plus.
Additional Details:
- You will be working 5 days a week, including one weekend day, but will have 2 days off in a row.
- Working hours will be 9am - 6pm EST (please apply only if this works for you).
- Location: Philippines, India (Remote).
Compensation and Benefits
- Competitive salary
- Opportunity to build valuable skills in the insurance industry
- Stable, long-term remote position
- Supportive team environment with training provided
- Growth potential for high performers