Lead Solutions Engineer - API

About the Role

As a Solutions Engineer at NexHealth, you’ll play a critical role in accelerating our mission to modernize healthcare infrastructure. You’ll be at the intersection of product, engineering, and customer success — helping developers and enterprise partners design and implement powerful applications on top of NexHealth’s Synchronizer API.

This role is ideal for someone who thrives on solving complex technical problems, enjoys working directly with customers, and is excited to shape how real-time healthcare data can unlock innovation across the ecosystem. You’ll act as the bridge between our technology and our customers’ goals — ensuring every integration is both technically sound and strategically impactful.

You’ll collaborate with Product and Engineering to translate customer feedback into product improvements, guide developers in building scalable solutions, and ensure our partners extract maximum value from our platform. If you’re passionate about APIs, developer experience, and building the infrastructure for modern healthcare, this is your opportunity to make an outsized impact.

What You’ll Do

• Be the subject-matter expert on NexHealth’s Synchronizer API — advising prospects and customers on architecture, data modeling, integration patterns, reliability, and performance best practices.
• Partner with Account Executives during pre-sales cycles to understand customer workflows, uncover technical requirements, design integration strategies, and clearly articulate how our platform solves their challenges.
• Guide customers through implementation by providing hands-on technical support, reviewing API usage, troubleshooting issues, and ensuring integrations are secure, scalable, and production-ready.
• Create clear, actionable technical resources such as integration guides, reference architectures, prototype apps, sample code, SDK examples, and demo environments to help developers self-serve and accelerate time to value.
• Translate complex technical concepts into concise, accessible explanations tailored to both technical and non-technical audiences, including engineers, product leaders, and operational stakeholders.
• Collaborate cross-functionally with Product, Engineering, and Customer Success to surface customer insights, influence product roadmaps, improve API usability, and help refine documentation and developer experience.
• Act as a trusted technical advisor post-launch by monitoring integration performance, helping optimize throughput and reliability, and ensuring long-term success through best practices and proactive guidance.

What You’ll Bring

• Technical expertise: Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent practical experience. You’ve built, consumed, or debugged APIs and understand modern integration patterns (REST, JSON, OAuth2, webhooks).
• 7+ years of experience as a Solutions Engineer, Technical Account Manager, or similar technical customer-facing role in a SaaS or API-driven company.
• Strong problem-solving skills — you’re comfortable diving into logs, testing endpoints, and debugging customer code to identify root causes.
• Exceptional communication skills — you can confidently present architectural recommendations to executives and pair-program with developers.
• Experience designing and supporting integrations with complex or regulated data systems; healthcare data (EHR/PMS) familiarity is a strong plus.
• A builder’s mindset — you’re motivated to create solutions, documentation, and processes that make others more effective.
• Proven ability to manage multiple projects simultaneously, balancing technical depth with business priorities.
• A collaborative spirit and curiosity to learn — you act as an extension of the customer’s engineering team and advocate for their success within NexHealth.