Lead Talent Coordinator
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.
Job Summary:
The Lead Talent Coordinator plays a critical role in delivering a best-in-class hiring manager and candidate experience. This person will own high-velocity interview scheduling across multiple recruiters, ensuring interviews are coordinated seamlessly, communications are clear and timely, and next steps are proactively driven forward.
Beyond scheduling, this role will partner closely with recruiters and hiring managers to keep processes moving, identify bottlenecks, and continuously improve workflows to enhance candidate experience.
As a senior member of the coordination team, this person will support other coordinators, share best practices, and elevate coordination standards. They will serve as a daily ambassador of OpenGov through thoughtful candidate communication, professionalism, and attention to detail.
Responsibilities:
Interview Coordination & Scheduling
Orchestrate Interviews: Partner with Recruiters to execute interview strategies and manage high-volume scheduling (Phone, Video, Onsite) with urgency and a solution-oriented mindset.
Schedule phone, video, and onsite interviews across multiple time zones.
Coordinate complex interview loops and panel interviews.
Manage rescheduling requests and last-minute changes efficiently.
Ensure interviewers have confirmed availability and required materials.
Elevate the Candidate Experience
Champion the Journey: Take full ownership of the candidate experience, ensuring every individual is treated with dignity, respect, and clear communication.
Lead the Day-of: Act as the primary point of contact for candidates and hiring managers, troubleshooting logistics in real-time to ensure a seamless experience.
Provide timely communication, confirmations, and follow-ups.
Share interview logistics, preparation materials, and directions as needed.
Optimize Operations & Systems
Process Innovation: Own end-to-end coordination processes by creating and refining best practices, assist with job postings on internal and external job board, building interview plans on Ashby, drafting offer letters, coordinating background verification updates and being a liaison between HROPs and TA, and organizing check-ins and engagement activities for offered candidates.
Scheduling Data Hygiene: Maintain high data integrity within Ashby (ATS) by ensuring accurate interview scheduling records, updating candidate and interviewer statuses, and tracking reschedules, cancellations, and no-shows to keep the recruiting pipeline clean and reliable.
Scheduling Metrics & Insights:Pull and analyze reports on interview reschedules, interviewer/candidate defaulters, and scheduling turnaround times to provide actionable insights to TAOps and hiring teams, helping improve scheduling efficiency and overall recruiting metrics.
Support Growth
Collaborate with the global US Coordination team to establish, implement, and continuously improve coordination best practices
Requirements and Preferred Experience:
A Track Record of Success: 4 + years of Professional experience in talent coordination or a high-volume operations role. Experience in a SaaS or startup environment is a plus.
Technical Savvy: Proficiency with ATS platforms (specifically Ashby) and Google Suite. You enjoy learning new tools and finding ways to automate the mundane.
Communication & Diplomacy: The ability to communicate with warmth and clarity across email, text, and phone. You handle sensitive information with the highest level of confidentiality.
Adaptability: You are organized and detail-oriented but can pivot quickly when priorities shift. You see a scheduling conflict as a puzzle to be solved, not a roadblock.
Mission-Aligned: You are smart, humble, and fun. You care about the "why" behind the work and are committed to fostering a diverse and inclusive workplace.
Why OpenGov?
A Mission That Matters.
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.
A Team of Passionate, Driven People
This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Benefits That Work for You
Enjoy an award-winning workplace with the benefits to match, including:
Comprehensive healthcare options for individuals and families
Flexible vacation policy and paid company holidays
401(k) with company match
Paid parental leave, wellness stipends, and HSA contributions
Professional development and growth opportunities
A collaborative office environment with weekly catered lunches.