Lead User Researcher

📍Barcelona (ESP) | Hybrid: 2-3 days from the office | 💰 Base salary for this role is depending on experience + benefits | Hear from the team ✨

⭐Our User Research Team:

We are currently a team of around 20 individual contributors, and 3 people managers who are embedded into collectives i.e Personal Banking, Business Banking etc, working cross functionally with a range of teams including Product Design, Product Management, Marketing, and Engineering. Our organisation is led by Katherine Vaughan, our Director of Research.

🔑You’ll play a key role by...

• Working with our global Research Operations lead to set up systems and processes for Monzo 
• Building and nurture a customer-obsessed team culture in Spain, helping everyone to deeply understand our users and build products that meet their needs
• Helping hire other brilliant people (in research, and probably design and beyond)
• Collaborating with other global researchers in the UK to identify and deliver the most high impact work
• Partnering with our global Research Operations Lead to find the best ways to store and share the knowledge you gather
• Creating and work with international peers to work from a backlog of global opportunities. 
• Prioritising ruthlessly based on user needs and opportunities size

🤩 We’d love to hear from you if…

• You have experience setting up research processes for the first time, and evolving your approach as circumstances change
• You’ve worked on a global product before and you’re excited about building something new with the help of a world-class global team
• You’ve got lots of hands-on experience with exploratory and evaluative qualitative research methods, appreciating their limitations and when to apply them appropriately.
• You've worked in a multidisciplinary team environment before, where you've led the research and made a demonstrable impact on the direction of the product or service.
• You can run user testing with your eyes closed, regardless of the setting. You should be comfortable in a lab as well as stopping people in the street for quick feedback or setting up
• You're happy user testing on mobile. We’re a mobile-only bank.
• You appreciate robust research study design, but can also consider practical constraints and business goals – you understand what 'just enough research' means.
• You’re a strong communicator and facilitator. You’re able to tell a story so your audience will want to listen to and zoom into detail when needed to help solutions come to life.
• You value collaboration and are at your best when you’re part of a team.
• You’re familiar with quantitative research and understand how user research help
  shape metrics and drive teams towards success. 

🙌What’s in it for you

📍Barcelona, ESP | Hybrid: 3 days a week in the office.

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

📚€1,200 learning budget each year to use on books, training courses and conferences.

➕ Plus lots more!

🌈 The application journey has 3 key steps

●  Recruiter call (30 minutes). A video chat with a recruiter who is part of our hiring team. This focuses on general suitability and fit for Monzo.
●  Research methods (60 minutes). You will be sent a pre-interview task by the hiring team, which you will discuss in the interview, followed by situation questions.
●  Final loop (Total 1hr30-2hours). Split into 2 interviews - Teamwork & Impact and Leadership and Values

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