Legal Network Success Operations Manager
About Ontra
Ontra is the leader in AI-powered solutions for the private markets. Powered by industry-leading AI, data from over 2 million contracts, and a global network of legal professionals, Ontra automates critical private market workflows across the fund lifecycle. Ontra’s solutions transform unstructured data trapped in static documents into actionable intelligence, enabling firms to accelerate contracts, streamline compliance, and automate entity management. Trusted by more than 1,000 global GPs, investment banks, law firms, and advisors – including nine of the top ten PEI-ranked firms worldwide – Ontra helps firms focus on what’s important.
Our Culture
Ontra is a remote-first company that values the power of connection. We find innovative ways to stay connected, both virtually and in person. By promoting ownership, inspiring creativity, and championing collaboration, Ontra enables you to shape your impact and growth. Our commitment to innovation extends beyond our technology; it’s embedded in our culture, and AI plays a crucial role in everything we do.
Our culture is one where belonging is the cornerstone of every interaction, rooted in acceptance and respect for all. Our commitment to inclusion begins at the application process, ensuring a fair and equitable hiring experience that values the unique contributions you bring from day one.
For this job, we are currently only hiring candidates based in the United States. For more information on where we employ, please see below.
About the Role
Ontra is seeking a Legal Network Success Operations Manager reporting to our Senior Director, Legal Network.
We’re looking for someone who can transform complex lawyer and customer data into clear, actionable insights that inform strategy and execution. You’ll partner closely with the Legal Network, Customer Success, and Operations teams to establish strong data collection processes, optimize tools such as Gainsight, Salesforce, and Sigma, and deliver high-quality reporting that supports leadership visibility and business outcomes.
If you are an analytical and proactive self-starter with a keen eye for detail, enjoy uncovering actionable insights from complex datasets, and excel at communicating those insights across cross-functional teams, we’d love to get to know you!
What You’ll Do
- Strategic Analysis & Advisory: Provide strategic advice to the Legal Network team by conducting in-depth analysis of lawyer and customer data to inform decision-making.
- Data Collection Process Development: Collaborate with data and operations teams to design and implement processes for data collection necessary for strategic analysis.
- Tool Optimization: Manage and optimize legal network tools (e.g., Gainsight, SFDC, Sigma) to ensure efficient operation and alignment with Legal Network initiatives.
- Leadership Reporting: Prepare and deliver monthly reports for leadership meetings, highlighting key insights and progress of ongoing projects.
- Cross-Functional Collaboration: Engage with the Legal Network and Customer Success teams to identify potential issues with current projects and opportunities for new initiatives.
- Operational Enhancement: Continuously assess and enhance operational tools and workflows to improve efficiency, scalability, and overall Legal Network performance.
What You’ll Bring
- Experience: 3+ years of experience in a relevant field, demonstrating a strong foundation in operations, analytics, or legal network–adjacent roles.
- Analytical Background: 1+ years of experience in investment banking, consulting, private equity, FP&A, or another analytically rigorous environment.
- Technical Proficiency: Experience with Gainsight, Salesforce, and Sigma preferred; Gainsight certification is a plus.
- Detail-Oriented: Exceptional attention to detail and accuracy, particularly in data analysis, reporting, and operational execution.
- Communication Skills: Ability to translate complex data into clear, compelling insights for a variety of stakeholders.
- Cross-Functional Collaboration: Ability to work effectively across teams and departments in a fast-moving environment, balancing multiple inputs and priorities.
Pay Transparency
Ontra takes individual candidate location, experience, and skills into consideration when determining compensation. The base pay range is listed below.
Some positions may be eligible for additional compensation, such as commission, variable compensation, profits interest units, or other equity-based compensation, which are not included in the below base pay range.
If you are selected to participate in our interview process, your Talent Acquisition Partner will share more details about the total compensation package for the role.
Hiring Locations
We currently hire exclusively in the locations listed below. Select jobs may have more specific location requirements due to business needs.
United States
Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, Nevada, New York, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington
APAC
Hong Kong
EMEA
United Kingdom
Benefits Snapshot
- Remote-first working policy, with office hubs in SF, NYC, Santa Barbara, and London
- Twice yearly team offsites for in-person collaboration
- Paid flexible time off policy
- Paid parental leave and benefits
- Employer-supported retirement contributions, varying by country
- Monthly phone and internet reimbursement
- Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program
- Various options for medical, dental, and vision insurance
Travel
Occasional travel is required for Ontra employees, including typically at least twice per year to attend team and larger group off-sites for in-person collaboration. For some roles, additional travel may be required based on the requirements of the role and business need.
Inclusivity
Ontra is committed to the full inclusion of all qualified individuals. As part of this commitment, Ontra will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact people@ontra.ai.
Personnel Privacy Notice: View here.
Note on Employment Verification: All employees hired will be required to verify identity and eligibility to work in their particular location.
Note to External Agencies: We are not accepting any blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to Ontra will NOT be accepted or considered as a submission without a signed agreement in place.
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