Level 2 Engineer MSP (013-0579)
Looking for Philippines-based candidates
Job Role: Level 2 Engineer MSP
Compensation range: $1,700 AUD / Monthly
Engagement type: Independent Contractor Agreement
Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.
Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.
Who The Client Is: The client is a trusted Australian technology services provider that delivers comprehensive managed IT solutions tailored to businesses of all sizes. They specialize in proactive IT support, network and server management, and helpdesk services with a focus on reliability and customer satisfaction. Backed by partnerships with leading global vendors and supported by a responsive team, the company ensures seamless technology operations, secure infrastructure, and business continuity through customized, cost-effective IT strategies.
Role Overview: We’re looking for a capable and customer-focused Level 2 Engineer MSP to join a fast-moving managed services environment supporting a diverse portfolio of business clients. This role sits at the frontline of technical delivery—owning escalations, resolving complex issues, and making sure end users feel genuinely supported and heard.
You’ll bring hands-on experience from an MSP setting and be comfortable jumping between desktop support, Microsoft 365 administration, networking fundamentals, and business application troubleshooting. You’re confident on the phone, calm under pressure, and take pride in delivering solutions—not just fixes.
Key Responsibilities:
- Provide Level 2 technical support to end users in an MSP environment, resolving escalated desktop, application, and network issues within agreed SLAs.
- Deliver outstanding customer service via phone, email, and ticketing systems, maintaining a calm, professional, and friendly manner at all times.
- Administer and support Microsoft 365 services including Admin Portal, Exchange Online, SharePoint, OneDrive, and Modern Workplace features.
- Troubleshoot and support Windows desktop operating systems, ensuring devices are secure, patched, and performing optimally.
- Diagnose and resolve networking issues across DHCP, DNS, LAN, WLAN, and WAN environments.
- Support common business applications including Microsoft Office, accounting platforms (e.g., MYOB, QuickBooks Online), Dropbox, and Adobe Creative Cloud.
- Perform setup, troubleshooting, and maintenance of peripherals such as printers, scanners, and cameras.
- Manage, prioritize, and resolve tickets using a ticketing system (Kaseya Autotask preferred), ensuring accurate documentation and timely updates.
- Monitor and manage endpoints and alerts using RMM tools (Datto RMM preferred) to proactively identify and remediate issues.
- Implement, monitor, and troubleshoot backup solutions (e.g., Datto, StorageCraft) to ensure data protection and recoverability.
- Deploy and support endpoint security and XDR/antivirus solutions (e.g., Bitdefender), responding to security alerts and incidents.
- Provide basic server support and assist senior engineers with server-related tasks and escalations.
- Configure and support Fortinet firewalls, including initial setup, basic rule changes, and troubleshooting connectivity issues.
- Maintain accurate technical documentation and contribute to knowledge base articles and internal process improvements.
- Escalate complex issues appropriately while taking ownership through to resolution and follow-up with clients.
Requirements
Required Skills and Qualifications:
- Strong spoken English (near-native/neutral accent)
- Previous experience in an MSP support role is essential (minimum 2 years Level 2)
- Strong Windows Desktop Operating System experience.
- Outstanding End user support and confident telephone manner
- Microsoft 365 Administration and Support experience (Admin Portal/Exchange/SharePoint/OneDrive) Modern Workspace
- Good understanding of Networking Technologies (DHCP/DNS/LAN/WLAN/WAN)
- Business Application Support experience (IE: Microsoft Applications, MYOB, QBOnline and Accounting Applications, Dropbox, Adobe CC, etc.)
- Peripheral troubleshooting (IE: printers/scanners/cameras)
- Experience with ticketing systems (ConnectWise Manage desirable)
- Experience with Kaseya ticketing systems and RMM systems (Datto RMM desirable)
- Experience with Backup Technologies (Datto/StorageCraft desirable)
- Experience with Antivirus/XDR Technologies (bitdefender desirable)
- Server support experience would be considerably advantageous
- Fortinet firewall experience especially on setup
- Confident logging, managing, and closing tickets end-to-end
- Familiar with Google Workspace platforms
Work Arrangement & Expectations:
This is a remote role that will be set up as an independent contractor engagement.
To ensure alignment and transparency, successful candidates will be expected to:
- Disclose any existing ongoing roles or client work
- Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)