Life Claims Team Manager
As a Team Manager in Claims, you’ll play a pivotal role in helping Australians when they need us most. By leading and empowering a high‑performing claims team, this role brings TAL’s purpose to life—delivering care, clarity and confidence at some of life’s most challenging moments. Balancing compassion with strong governance, you’ll shape experiences that build trust, manage risk responsibly and reflect our claims philosophy. It’s a role with real impact, where thoughtful leadership helps ensure every claim is handled with integrity, empathy and excellence.
In this role you will:
- Lead claims outcomes by balancing compassionate customer experience with accurate policy assessment, timely decisions and sustainable claims costs.
- Champion customer advocacy through effective resolution of escalated complaints and continuous service improvement.
- Build a high‑performing team by coaching, developing and engaging claims professionals to deliver consistent, high‑quality outcomes.
- Embed strong risk and compliance practices to ensure claims decisions align with legislation, industry standards and TAL’s claims philosophy.
- Provide expert oversight on complex claims to guide sound decision‑making and ensure appropriate risk management.
- Drive operational excellence and improvement by optimising portfolio performance, resourcing and ways of working.
Qualifications
- You bring experience leading or mentoring claims professionals, with a solid foundation in insurance or financial services.
- You have a strong understanding of claims handling practices, ideally within life insurance, and apply judgement with care and consistency.
- You balance customer empathy with sound risk awareness, making decisions that are fair, compliant and aligned to our claims philosophy.
- You’re confident managing operational outcomes, using insight and structure to support performance and service delivery.
- You communicate clearly and authentically, building trust with customers, teams and stakeholders.
- You’re committed to learning and improvement, keeping your knowledge current and contributing positively to team culture.
Additional Information
TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:
An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.
You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.