Life Cycle Services Associate
$70k - $85k USD
Who is Trace3?
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.
Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!
Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.
Ready to discover the possibilities that live in technology?
Come Join Us!
Street-Smart - Thriving in Dynamic Times
We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.
Juice - The “Stuff” it takes to be a Needle Mover
We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.
Teamwork - Humble, Hungry and Smart
We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.
JOB SUMMARY:
The Lifecycle Services Associate (LSA) will be responsible for managing customer support renewal opportunities within assigned accounts. The LSA will consult with account teams and provide commercial renewals pricing to grow revenue within region. In addition, the LSA will participate in the sales process as an extension of the Account Executives by building relationships with the Clients, Manufacturers, and Distributors. This position will also be responsible for managing the IT Support Infrastructure and any Support needs after every Renewal sale.
SUMMARY OF ESSENTIAL JOB FUNCTIONS:
- Own and execute on assigned renewal opportunities within assigned accounts.
- Coordinate and collaborate with customer and internal teams to establish timelines, action items, responsibilities and associated due dates of renewal activities in a manner that results in an on-time renewal.
- Position multi-year deals & co term with other license opportunities as to increase size of deals.
- Engage distribution line and/or vendor 90-120 days advance of expiration.
- Address and resolve install base inaccuracies to ensure customer, OEM and Trace3 Install base data are aligned and accurate.
- Collaborate with customer and sales team to capture all items available to renew in the renewal scope. Identify and communicate risk. Work to close gaps in coverage.
- Take actions to reduce complexity e.g., minimize # of contracts.
- Participate and contribute to customer Quarterly Business Reviews as required.
- Maintain accurate NetSuite data for opportunities/forecasts, client information.
- Provide client with accurate renewal quote that is in alignment with established timelines.
- Provide financing options & related information when appropriate.
- Process client transactions such as orders, quotes, or returns timely and accurately.
REQUIRED SKILLS AND EXPERIENCE:
- High school diploma required.
- Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks.
- Must be a good collaborator, communicator and facilitator with customers and internal cross functional teams.
- Ability to establish and execute against deadlines in a fast-paced environment.
- Emphasis on ability to build and maintain relationships.
- Strong analytical skills regarding client quotes, reports, manufacturer data.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, PowerPoint, Outlook) and CRM platforms. Must be competent in Excel.
- Good understanding on Information Technologies is a plus.
PHYSICAL DEMANDS
While performing the standard duties of this job, the employee can expect light physical exertion with long periods of sitting, occasional standing, and walking; limited bending, crouching, stooping, stretching, reaching, or similar activities; occasional lifting/moving of items up to 15 pounds.
Hearing and speech communication in person and over the telephone is essential to fulfilling the duties of this position. Specific vision abilities required to read printed materials and a computer screen; including close vision and the ability to adjust focus.
Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.
Estimated Pay Range
$70,000—$85,000 USD
The Perks
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
- Competitive Compensation
- Training and development programs
- Major offices stocked with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off
Our Commitment
At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.
We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.
As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.
Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.
If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com.
***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.