Localization Operations Specialist
🚀 Join the Future of Commerce with Whatnot!
Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
💻 Role
The Localization Operations Specialist at Whatnot supports the day-to-day execution of localization initiatives across product, marketing, and support content. In close partnership with the Localization Operations Manager, this role ensures projects move efficiently from intake to delivery while maintaining quality, consistency, and clear communication across stakeholders and external partners.
Reporting to the Localization Operations Manager, this role focuses on operational excellence, launch support, workflow management, and continuous process improvement in a fast-growing, international environment.
Day-to-Day Responsibilities
Manage day-to-day localization projects across product, marketing, and support content, ensuring timely and high-quality delivery
Own operational workflows in our TMS, including project setup, tracking, and issue resolution
Partner closely with cross-functional stakeholders to align on priorities, timelines, and localization requirements
Support international launches by coordinating localization readiness and surfacing risks early
Triage localization feedback and bugs, working with vendors and internal teams to implement fixes
Contribute to improving processes, documentation, and linguistic assets as we scale
We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Los Angeles, San Francisco, or New York City hubs.
👋 You
Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
As our next Localization Operations Specialist, you should have:
2–4 years of experience managing localization or content operations projects
Experience working with TMS platforms such as Smartling, Phrase, or similar tools
Strong project management skills with the ability to manage multiple workstreams simultaneously
Excellent written and verbal communication skills
Professional working proficiency in at least one additional language beyond English
Experience collaborating cross-functionally in a tech, marketplace, or high-growth environment
Detail-oriented with a bias toward action and comfort operating in ambiguity
Ability to conduct root cause analysis and propose practical solutions
🎁 Benefits
Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
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💛 EOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.