Logistics Coordinator (Global Network Management Center)
Office is located within Platinum Business & Convention Centre, Sector 1, full time and on site.
The Global Network Management Center (NMC) is a diverse set of teams that support the global network through data analytics, process management, tool curation, and program management to service customers through actionable intelligence, information, and data.
The NMC works in conjunction with GEO (Operations), Account Management, Product Leaders, and Sponsors to deliver on our commitment to our customers. In the traditional project management approach of “Plan – Execute – Monitor and Control”, the NMC focuses on ‘monitor and control’ using data, dashboards, and exception management techniques to establish, maintain, and achieve company and customer specific KPIs.
Communication, data competency, and exception management form the bedrock of customer service for logistics coordinators in the NMC. Communication that is timely, clear, and professional is core to the service offerings supported by the NMC. Data competency, and the ability to evaluate data for its quality and completeness, is crucial to ensuring that you and your team are well-equipped to perform essential duties for the customer or for our network. Finally, exception management occurs when a coordinator takes data competency and communication together and uses them to resolve in-transit exceptions before the customer is affected.
Logistics Coordinators will often be the ‘first line’ of communications, meaning that this role is perfect for both honing one’s craft, as well as gaining fast exposure to a vast and exciting network of peers. The ideal candidate is energetic, enthusiastic, detailed-oriented, and obsessive about providing solutions to those who are in need. This person should be as equally comfortable working in a team as they are being the one person at the forefront of uncovering issues and providing solutions.
Major Duties and Responsibilities
- Customer Communication: professional and timely response to customer and network inquires.
- Data Competency: ensuring complete, accurate, and timely data for all shipments. Including managing EDI transmissions and the integrity of internal and external reporting.
- Exception Management: using reporting, dashboards, and other tools to manage in-transit exceptions and provide network visibility to performance and process exceptions.
Qualifications
Desired Qualifications
- Fluent in Romanian
- Fluent in English
- Bachelor’s degree preferred in Business, Supply Chain/Logistics, Data Science, Finance, Economics, or related field
- One year of work experience in Customer Service, logistics, freight forwarding, or related field
- Motivated and very focused on goals
- Be able to handle difficult situations well
- Able to carry out high-level professional communication
- Be flexible and easily adapt to the work environment
- Have initiative and the ability to develop solutions
- To reach for perfection in the details of your work
- To be oriented towards customer satisfaction
- Have high quality standards
Additional Information
Expeditors offers excellent benefits and career development.
Need to be currently based in Europe.
All your information will be kept confidential according to EEO guidelines.
- Meal Tickets
- Medical Health Plan
- Life & Accidents Insurance
- Day off for your Birthday
- Extra vacation days based on tenure
- Free shuttle service from/to Aviatorilor Metro station
- Employee Stock Purchase Plan
- Employee Referral Program Bonus
- Training and Personnel Development Program
- LinkedIn Learning free access
- Growth opportunities within the company