Mainframe Production Support Analyst

**Looking for local candidates**

Want to work in technology in the financial industry?

We are looking for someone to be a part of a dynamic team for one of our clients as a Mainframe Production Support Analyst based in South Jordan, Utah. We are seeking a motivated and detail-oriented Associate to join our client's global Reliability & Production Engineering team, supporting critical production systems and ensuring operational excellence across our technology platforms. This role is responsible for maintaining the operational reliability of deployed software, managing the production environment, and implementing strategies to optimize performance and minimize downtime.

About mthree:

Since 2010, mthree has been helping clients solve their business and technological challenges. We are a technology and business consultancy with a global workforce delivering significant business and IT projects in some of the largest financial services organizations worldwide.

• Core Services
• Consulting and Advisory
• Managed Services
• Alumni Graduate Program
• Alumni Pro Program

We have a global presence and are experts in delivering exceptional quality to our client base, providing consulting services across Risk, Regulation & Compliance; Vendor Products; Application Support; Application Development; Cyber & Information Security; Data Science and DevOps areas.

Our Expert program offers experienced professionals access to top roles in tech, finance, aviation and insurance. Join us to work on groundbreaking technology projects, from international trading platforms to critical applications for leading airlines. We recruit professionals who are eager to fast-track their careers in technology or operations within prestigious global organizations.

Responsibilities:

• Monitor and manage the technology stack to ensure consistent service delivery through proactive alerts, incident resolution, problem management, and user escalations via 
  ServiceNow.
• Troubleshoot issues across hardware, software, applications, and networks.
• Lead incident calls with IT partners, infrastructure teams, and other stakeholders.
• Collaborate with development teams and end users to resolve support issues.
• Ensure global teams follow consistent procedures and best practices.
• Provide real-time recovery updates to senior management for business-critical applications.
• Respond to support tickets and system job failures/alerts.
• Identify and implement process improvements in code and data workflows.
• Participate in a follow-the-sun support model with global coverage across Asia, EMEA, and North America.
• Participate in on-call rotations as part of a shared team schedule, which may include weekend coverage.
• Work on-site at least 3 days per week, in line with current policy.

Required Experience:

• Bachelor’s degree in Computer Science or related field from an accredited college or university
• 1–5 years of hands-on experience in production support or a similar role.
• Proficiency in UNIX/Linux, scripting languages (e.g., Shell, Python, Perl, JavaScript), and relational databases (e.g., Sybase, DB2, SQL, Postgres).
• Experience with mainframe technologies including COBOL, JCL, VSAM, and DB2.
• Skilled in debugging, coding, and implementing production COBOL and DB2 applications.
• Familiarity with stored procedures and data structures.
• Experience in incident management and application troubleshooting.
• Excellent communication skills, especially in high-pressure environments.
• Strong analytical thinking and rapid learning ability.
• Organizational and coordination skills for effective incident handling.

Preferred Experience

• Prior experience in the financial services industry.
• Familiarity with Site Reliability Engineering (SRE) principles: SLIs, SLOs, error budgets, incident management, postmortems, and blameless culture.
• Exposure to modern observability tools: Prometheus, Grafana, Kubernetes, Docker, Ansible.
• Understanding of ITIL, SDLC, and Agile development methodologies.
• Experience or certification in cloud/distributed computing technologies.
• Experience in Cloud / Distributed computing technology or certification is a plus

At mthree, our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees.  We take great pride in celebrating the diversity of each individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but, most importantly, inclusion.