Maintenance Supervisor - Austin, Texas

The Maintenance Supervisor is responsible for overseeing all property maintenance operations to ensure the community is safe, compliant, fully operational, and delivering a best-in-class resident experience. This role leads the on-site maintenance team, manages vendor relationships, drives preventive maintenance programs, and ensures efficient execution of turns and capital projects.

In student housing, this is a fast-paced, high-accountability role that requires strong leadership, urgency during peak seasons, and the ability to execute under tight timelines.

Leadership & Team Management

• Supervise, train, and develop Maintenance Technicians and Porters.
• Schedule and prioritize daily work orders, preventive maintenance, and project tasks.
• Conduct regular safety meetings and technical training.
• Support hiring, performance management, and team accountability.
• Foster a culture of urgency, ownership, and customer service.

Work Order Management

• Ensure timely completion of service requests in accordance with LV standards.
• Maintain high resident satisfaction through quality workmanship and communication.
• Monitor work order metrics (response time, completion time, reopen rates).
• Troubleshoot and resolve escalated maintenance issues.

Preventive Maintenance

• Implement and manage preventive maintenance programs for HVAC, plumbing, electrical, life safety, and common area systems.
• Conduct routine inspections of units, amenities, roofs, mechanical rooms, and building systems.
• Maintain equipment logs and maintenance records.
• Protect asset value through proactive planning and oversight.

Turn Execution

• Lead and execute student housing turn maintenance process including pre-turn inspections, unit punch, vendor coordination and scheduling.
• Develop detailed turn schedules, vendor scopes, and supply planning in partnership with the Community Manager.
• Conduct final quality walks and approve units for move-in.
• Ensure proper inventory planning and supply readiness to avoid delays during peak season.

Vendor & Budget Oversight

• Source, bid, and supervise third-party contractors.
• Ensure vendors meet insurance and compliance standards.
• Monitor maintenance budget, inventory, and supply ordering.
• Track expenses and identify cost-saving opportunities.

Compliance & Safety

• Ensure compliance with local, state, and federal regulations.
• Maintain OSHA standards and safety protocols.
• Oversee fire/life safety systems and inspections.
• Respond to emergencies, including after-hours situations as required.

Requirements

• 3+ years of multifamily or student housing maintenance experience.
• 1+ year in a supervisory or lead role preferred.
• Strong knowledge of HVAC, plumbing, electrical, drywall, appliances, and general carpentry.
• EPA Certification (Type II or Universal) required.
• CPO certification preferred.
• Experience with student housing turn.
• Ability to lead large-scale turn operations.
• Strong organizational and communication skills.
• Ability to lift 50+ pounds and work in various environmental conditions.
• Valid driver’s license required.