Manager, Accounts Receivable (Reconciliation and Customer Support) (Onsite)

Manager, Accounts Receivable (Reconciliation and Customer Support) (Onsite) 

Overview:

As an Manager, Accounts Receivable specializing in Reconciliation and Customer Support, you will play a critical role in optimizing revenue cycles, strengthening customer relationships, and ensuring financial accuracy across the organization. You’re a collaborative, customer-centric finance professional who excels at problem-solving, building high-trust partnerships, and leading cross-functional initiatives. In this role, you will oversee account reconciliation, support escalated customer inquiries, and drive continuous improvement across systems and workflows.

The impact you'll make:

• Lead, manage, and optimize the end-to-end Accounts Receivable function related to outstanding balances.
• Oversee and analyze a complex portfolio of client accounts, ensuring financial integrity, timely payment collection, and clear documentation of account activities.
• Partner closely with Sales, Legal, Finance, and Customer Success to assess account standing, address contract or billing discrepancies, and align communication strategies for high-impact or sensitive accounts.
• Serve as the primary escalation point for complex customer inquiries, demonstrating exceptional professionalism, empathy, and financial expertise in every interaction.
• Monitor, analyze, and report on aging, reconciliation discrepancies, payment trends, and delinquency drivers; provide management with insights to support forecasting, policy adjustments, and process improvements.
• Utilize Salesforce, ERP platforms (SAP or similar), and advanced Excel to manage data, perform reconciliations, identify anomalies, and streamline reporting workflows.
• Develop, refine, and enforce standard operating procedures, identifying automation and efficiency opportunities across A/R, reconciliation, and customer support functions.
• Manage and mentor A/R team members, providing training, feedback, and coaching to elevate performance and ensure consistency in customer experience and financial accuracy.
• Lead or contribute to cross-functional projects that enhance financial operations, strengthen compliance, improve internal controls, and increase customer satisfaction.
• Ensure adherence to company policies, audit requirements, and regulatory guidelines, maintaining a high standard of data integrity and documentation.
• Provide direct leadership and day-to-day direction to A/R team members, including supervision, workload prioritization, and guidance on complex reconciliation and customer support issues.
• Make decisions on account escalation resolution, reconciliation approaches, payment plans, and write-off recommendations, balancing financial risk, compliance, and customer impact.
• Hire, train, coach, and evaluate team members, including conducting interviews, setting performance expectations, and delivering regular feedback and performance reviews.
• Establish and maintain consistent workflows, standards, and coverage models to ensure accuracy, timeliness, and a high-quality customer experience.
• Identify development needs and process improvement opportunities, partnering with leadership to implement training, system enhancements, and operational improvements.

What you've accomplished:

• Bachelor’s degree (BS/BA) in Accounting, Finance, Business Administration, or equivalent professional experience.
• 5+ years of experience in Accounts Receivable, billing operations, or financial reconciliation roles.
• 3+ years of customer service or client-facing experience, with a strong track record of resolving complex billing or account issues.
• 2+ years of Salesforce experience, including reporting, case/ticket management, and workflow optimization.
• Advanced Excel skills, including data analysis, VLOOKUP/XLOOKUP, pivot tables, and reconciliation tools.
• Exceptional written and verbal communication skills, with the ability to clearly explain financial concepts to non-finance stakeholders.
• Strong organizational, leadership, and prioritization abilities in a fast-paced, high-volume environment.
• Demonstrated ability to work independently, exercise sound judgment, and solve complex operational or financial issues.

Bonus points: 

• Experience with SAP or comparable ERP systems, including reporting, reconciliations, and financial workflows.
• Proven ability to adapt to evolving tools, systems, and business requirements.
• Track record of process improvement, automation, or project leadership within A/R or financial operations.
• Experience training, mentoring, or leading team members, with a focus on skill development and operational excellence.

The base pay range for this position is $101,600.00 - $110,971.00 per year

2026 US Benefits for Full Time, Regular Employees:

• Physical Health (Medical, Dental & Vision)
• 100% employer-paid premium for employees
• Up to 80% coverage for dependents
• Company HSA contribution with the High Deductible Health Plan
• 401(k) Retirement Plan (employer will match contribution up to 3.5% of employee contribution)
• Basic Life, Voluntary Life and AD&D Insurance options
• Supplemental, voluntary benefits
• Student Loan Repayment/529 Education Savings with a monthly company contribution
• FSA (Medical, Dependent, Transit and Parking)
• Voluntary Life and AD&D Insurance
• Critical Illness Insurance
• Accident Insurance
• Short- and Long-term Disability Insurance
• Pet Insurance
• Identity theft protection
• Legal access to a network of attorneys
• PTO, paid sick leave, and company holidays (including a 2026 holiday shutdown)
• Paid parental leave