Manager, Attorney Liaison

To oversee and manage the day-to-day operational delivery of the attorney liaison function, guiding the attorney liaison deliverables ensuring world class customer service and adherence to the bank's policies and standards to mitigate financial losses and risks to SBG.

Qualifications

Type of Qualification: Advanced Diploma
Field of Study: Business Commerce

Experience Required
Service Management
Operations
3-4 years
A very good understanding of banking principles, procedures, processes, service and products and product knowledge

3-4 years
Demonstrated ability to mitigate financial losses and risks through effective management of attorney liaison functions

3-4 years
Experience in driving continuous improvement initiatives to enhance service delivery and operational efficiency.

3-4 years
Experience in managing a small team

3-4 years
Proven track record of managing relationships with external legal firms and attorneys, ensuring efficient and effective communication and collaboration

5-7 years
Demonstrated experience and ability to manage multiple internal and external stakeholder relationships to drive business operations

5-7 years
In depth knowledge of the end-to-end bond registration process - including pre-grant processes, conclude and enable

5-7 years
Strong understanding of banking regulations, compliance requirements, and legal processes related to financial services

Additional Information

Behavioural Competencies:

• Developing Expertise
• Directing People
• Embracing Change
• Examining Information
• Exploring Possibilities
• Generating Ideas
• Interacting with People
• Interpreting Data
• Making Decisions
• Managing Tasks
• Resolving Conflict
• Upholding Standards

Technical Competencies:

• Automation Acumen
• Automation Literacy
• Client Relationship Management
• Coaching and Mentoring Operational Practices
• Collaboration
• Continuous Improvement
• Creative Problem Solving
• Operations Commercial Acumen
• Operations Risk Management
• Planning, Forecasting and Budgeting
• Risk Awareness
• Risk Identification
• Strategic Alignment & Execution

About the Company

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.