Manager, Consulting Operations
$103k - $130k USD
Consulting Operations Manager
About Chartis
Chartis comprises 1,000 professionals who value working for a purpose-driven organization, people who have committed their careers to helping providers, payers, technology innovators, retail companies, and investors create and embrace solutions that reshape healthcare for the better. We work with over 900 clients annually to help make US healthcare more affordable, accessible, safe, and human.
Through our family of brands—Chartis, Jarrard, Greeley, and HealthScape Advisors—we have created a culture that prioritizes respect for our clients, commitment to each other, and unwavering integrity. From physicians, nurses, healthcare executives, and community health leaders to strategists, digital advisors, transactions experts, and healthcare futurists, we bring a diverse set of perspectives to assess healthcare challenges from every angle.
Believing in what we do helps us attract and retain the best and brightest because the work we do every day makes a meaningful impact. This theme of believing in a better way forward is woven into our brand, Believe in better.
Chartis has offices in Boston, Chicago, New York, San Francisco, Washington D.C., and Nashville. Remote work is allowed.
Role Overview
Working closely with Line of Business (LOB) Consulting Operations leadership, LOB and practice leadership, and other professional services teams, the Consulting Operations Manager plays a critical role in driving and managing growth-focused efforts for the firm. This individual collaborates to implement priority initiatives and support the firm’s mission to provide outstanding value to clients and stakeholders. The position will span a broad range of activities including practice operations, sales and pursuit management, business planning and execution, and other go-to-market efforts. The Manager will support priority offerings across the firm, with a focus on one or more LOBs. Specific responsibilities are outlined below.
Responsibilities
Overall Consulting Operations
Support LOB and Consulting Operations leadership to advance strategic priorities and collaborate with key stakeholders across the firm to drive execution.
Assist with LOB, practice and/or offering area meetings (recurring and ad hoc), including agenda setting and content development; capture, synthesize, and share key takeaways.
Monitor the sales pipeline, coordinating with lead owners to ensure follow-through and identify where additional support may be needed.
Support priority initiatives under the direction of LOB and Consulting Operations leadership (e.g., acquisitions and integration, performance improvement projects, new system/tool implementation).
Serve as a connector across functions, helping to align related efforts, share insights, and surface opportunities for continuous improvement.
Help ensure compliance with firm policies and procedures across legal, financial, project management, and talent-related processes, among others.
Active Pursuit Coordination and Proposal Development
Drive the proposal process for key RFPs and strategic opportunities, ensuring timely and high-quality submissions.
Coordinate and facilitate pursuit team discussions, providing project management support.
Draft initial proposal content leveraging standard materials when possible, and work with LOB and practice leaders to create new content as needed.
Review proposals and pricing models to ensure they meet firm-wide quality and compliance standards.
Manage the client orals process, coordinating timelines and helping teams deliver strong, well-prepared presentations.
Stay up to date on market trends and competitor activity to inform pursuit strategy.
Business Development and Go-to-Market Efforts
Collaborate with leadership and Marketing to execute on overarching marketing and thought leadership plans.
Synthesize, draft, edit, and finalize a range of other internal and external-facing firm communications materials in support of business development activities.
Qualifications and Desired Skills
5+ years of experience in a professional services or consulting environment
Healthcare focus or background preferred
Bachelor’s degree required
Strong project management experience; comfortable managing and prioritizing under tight timelines
Ability to rapidly learn and synthesize new information
Outstanding written and verbal communication skills; ability to distill complex information into clear, concise content
Strong client service mindset – highly responsive and committed to high-quality delivery
Self-starter with the ability to manage multiple workstreams while maintaining strong attention to detail
Proven ability to collaborate effectively across teams and functions
Advanced capabilities in MS PowerPoint, Word, and Excel
Passion for materially improving the delivery of healthcare in the world
Salary range: $103,000-$130,000; may be eligible for an annual discretionary bonus. The salary range for this role reflects a variety of factors considered in making compensation decisions including, but not limited to, skills, experience, training, licensure and certifications, and broader business needs. In addition, Chartis offers several benefits including medical, dental, vision, HSA, FSA, disability insurance, life insurance, 401(k) match, paid time off, wellness stipend, and additional voluntary benefits.
At Chartis, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives the provide. We offer equal opportunity employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.