Manager, Customer Success APAC
About SecurityScorecard:
SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.
Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.” SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.
Why join SecurityScorecard’s Customer Success Team?
The SecurityScorecard Customer Success team is empowered by the company to help guide customers to get the most out of our platform. We define our Customer Success strategies, priorities, and go-to-market techniques. We lead with a customer-centric mindset, use a collaborative team approach, and represent the voice of the customer every day.
Our team not only manages relationships and ensures customer satisfaction — we also understand our customers’ strategic goals and challenges, helping them operationalize our platform to maximize business value.
About the Role:
The Manager, Customer Success will play a pivotal role in helping our customers transform the way they assess security risk by leading and scaling a high-performing team. In this leadership position, you will focus on mentorship, operational excellence, and strategic growth for your team. Success is measured by the aggregate retention and growth of your team’s accounts and the career progression of your direct reports.
The SecurityScorecard Customer Success team does more than manage relationships; we partner with organizations to understand their unique challenges and help them operationalize our platform to become more secure. As a Manager, you are the architect of that success—ensuring your team has the tools, coaching, and strategic direction to deliver world-class value.
What You’ll Do:
Team Leadership & Development: Recruit, onboard, and coach a team of Customer Success Managers (CSMs). You will be responsible for their professional growth, performance management, and day-to-day guidance.Operational Excellence: Define and track key performance indicators (KPIs) for your team, including retention rates, expansion opportunities, and health scores.Strategic Escalation Point: Serve as the senior point of contact for critical customer issues. You will step into high-stakes meetings to provide executive presence and help navigate complex roadblocks.Cybersecurity Advocacy: Ensure your team remains at the forefront of cybersecurity trends, third-party risk management (TPRM), and platform best practices to provide consultative value to our customers.Cross-Functional Collaboration: Partner with Sales, Product, and Engineering to advocate for customer needs and align your team’s efforts with the broader company roadmap.Process Optimization: Identify gaps in the customer journey and develop scalable playbooks to improve the "SecurityScorecard experience" across your team’s entire book of business.
Requirements for Success
Leadership Acumen: Proven experience in managing or mentoring people. You should be passionate about building cultures of accountability and empathy.Security & Technical Depth: An understanding of cybersecurity practices and the ability to engage in technical discussions while translating value for senior decision-makers.Consultative Mindset: The ability to teach others how to uncover business needs and align technical solutions to organizational goals.Data-Driven Decision Making: Comfort using CRM and CS tools (like Salesforce or Gainsight) to analyze team performance and customer health.
What We Need You To Have:
- Knowledge of the tenets of cybersecurity and cloud technology, understanding of Third Party Risk Management programs is a plus
- BA/BS/MS in Computer Science, Management Information Systems, or related discipline, or relevant professional experience
- 5+ years of technical account manager, customer success manager, sales engineer, technical support or related customer-facing role
- 3+ years of management experience
- Experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions.
- 7+ years total professional experience
Benefits:
Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!
The estimated total compensation range for this position is $X - X (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.
SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.
We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.
Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.
SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI